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Patient Service Coordinator
2 months ago
We are seeking a highly skilled and detail-oriented Patient Service Specialist to join our team at Vanderbilt University Medical Center. As a key member of our healthcare team, you will be responsible for providing exceptional patient service and support to our patients and families.
Key Responsibilities- Conduct patient check-in and check-out processes
- Coordinate follow-up appointments and procedures
- Schedule appointments, procedures, or surgeries through clinical communication or direct request
- Provide positive first impressions utilizing customer service skills
- Work with patients and/or outside facilities to ensure all administrative tasks are completed
- Customer Service: Provide exceptional customer service to patients and families
- Patient Scheduling: Coordinate and schedule patient appointments, surgeries, and other office visits
- Patient Documentation: Receive and record patient information
- Medical Terminology & Documentation: Comprehend medical terminology and documentation in an office or surgical setting
- Surgery Scheduling: Coordinate and schedule surgeries within various computer systems
- Organizational Impact: Perform tasks that impact team performance with occasional guidance
- Problem Solving/Complexity of Work: Utilize discretion and research to solve routine problems
- Breadth of Knowledge: Apply knowledge of standards, established processes, and procedures
- Team Interaction: Provide guidance to entry-level coworkers
- Supporting Colleagues: Develop self and others, build and maintain relationships, communicate effectively
- Delivering Excellent Services: Serve others with compassion, solve complex problems, offer meaningful advice and support
- Ensuring High Quality: Perform excellent work, fulfill safety and regulatory requirements
- Managing Resources Effectively: Demonstrate accountability, steward organizational resources, make data-driven decisions
- Fostering Innovation: Generate new ideas, apply technology, adapt to change
- Responsibilities: Perform tasks that support patient care and administrative functions
- Certifications: None specified
- Work Experience: 1 year of relevant work experience
- Education: High School Diploma or GED
Vanderbilt Health is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive environment where everyone has the chance to thrive.
