Service Coordinator

4 weeks ago


Elmhurst, Illinois, United States MedSpeed Full time
Job Summary

MedSpeed is seeking a highly skilled Control Center Service Coordinator to join our team. As a key member of our operations team, you will be responsible for providing direct supervision of MedSpeed On-Demand client activity, including remote management of MedSpeed LSR's, client satisfaction, and financial market objectives.

Key Responsibilities
  • Demonstrate a high-level understanding of on-demand trends, volumes, and best practices for the regions supported.
  • Makes or recommends decisions that have a significant impact on business operations or finances within the region they cover.
  • Carries out and delegates work assignments to Logistic Service Representatives ensuring client and patient expectations are met based on Service Level Agreements (SLA) and Customer Survey Results.
  • Shows flexibility to work different shifts, including weekdays and weekends, as dictated by business needs.
  • Serves as a resource for all Control Center personnel regarding questions, department policies, and standard operating procedures.
Requirements
  • Minimum of 6 months of experience in the customer service or related environment.
  • Demonstrate appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness, and other skills as identified.
  • Ability to effectively manage time/multi-task.
  • Ability to enter data accurately at a given speed. Strong typing and computer skills.
About MedSpeed

MedSpeed is a healthcare logistics company that partners with healthcare organizations throughout your communities to transport a wide range of medical supplies, specimens, and materials. Our people are at the heart of what we do and how we support our customers.



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