Catering Operations Specialist

2 weeks ago


New York, New York, United States Fairway Markets Full time

Position Overview:
The Catering Operations Specialist serves as a vital link in managing and overseeing all catering requests made through various channels, including in-person, telephonic, and online platforms. This role demands a consistent display of hospitality and professionalism, ensuring that both team members and clients receive exceptional service.

Key Qualifications:
To qualify for this position, candidates should possess the following skills and attributes:

  • Proficient in building and nurturing professional relationships.
  • Capable of handling phone orders effectively.
  • Strong command of the English language, both written and verbal.
  • Basic mathematical skills for order calculations.
  • Ability to remain on foot for extended periods.
  • Adaptability to various temperature conditions.
  • Proficient in using computers for order management.
  • Physical capability to lift up to 60 lbs occasionally.
  • Comfortable working with a diverse range of food products.
  • Demonstrated commitment to excellent customer service.
  • Resourceful and self-motivated with strong interpersonal skills.
  • Proficient in Microsoft Office applications.
  • Friendly and approachable demeanor when interacting with customers.
  • Team-oriented with a collaborative spirit.
  • Willingness to adhere to all scheduling and attendance requirements.

Essential Responsibilities:
The responsibilities of the Catering Operations Specialist include, but are not limited to:

  • Overseeing the entire catering order process from initiation to fulfillment.
  • Maintaining timely communication with relevant department heads regarding order updates and potential issues.
  • Coordinating and scheduling all aspects of order pickups and deliveries.
  • Possessing in-depth product knowledge to assist customers effectively.
  • Utilizing the company’s online catering management tools for efficient order tracking.
  • Engaging with community events and social media to enhance brand visibility.
  • Implementing customer relationship management practices, including follow-up communications.
  • Participating in training programs to enhance skills and knowledge.
  • Ensuring compliance with health and safety regulations in all catering operations.
  • Maintaining a clean and organized workspace.
  • Providing exceptional service to all customers.
  • Completing all required training programs.
  • Upholding company standards in all interactions and operations.

Disclaimer:
The responsibilities outlined above are intended to convey the essential functions of the role and do not encompass all tasks that may be assigned. The employer reserves the right to modify this job description as necessary.



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