IT Support Specialist

5 days ago


Auburn, Alabama, United States TechMD Full time
Job Title: IT Field Support Technician I

At TechMD, we strive to create a positive work environment that benefits both our employees and customers.

We foster a culture of continuous improvement, whether through company-wide events or everyday interactions. Our employees also have opportunities to get involved in community initiatives, such as volunteering and fundraising.

Job Overview

The IT Field Support Technician I is responsible for resolving tickets onsite as assigned and planned by the Dispatcher.

This includes troubleshooting, coordinating, and communicating with customer points of contact while onsite or remote.

At times, they will work assigned tickets from the remote ticket queue as directed.

Key Responsibilities
  • Work tickets in order of assignment and plan by the Dispatcher.
  • Effectively prepare all hardware according to TechMD process and standards to minimize downtime for customers.
  • Use time efficiently to assess, plan, and resolve Tier 1 issues onsite.
  • Communicate effectively with team members to resolve issues in a timely manner.
  • Work closely with teammates and customers to relay critical information.
  • Follow all Standard Operating Procedures for the position, function, and TechMD.
  • Perform miscellaneous job-related duties as assigned by the Technical Team Lead.
  • Follow development plan as outlined by leadership.
  • Document and update all information for changes in infrastructure as new changes are identified.
  • Participate in on-call rotation per TechMD's On Call Coverage Expectations for assigned locations.
Requirements
  • Must have 1-3 years' experience in a similar position.
  • Must have an entry-level understanding of business systems and networking.
  • Recommended to have at least one entry-level certification (e.g., A+, Net+, CCENT).
  • Must demonstrate excellent customer service skills.
  • Strong telephone and verbal communication skills are essential.
  • Must thrive in a team environment and demonstrate effective team interaction.
  • Must demonstrate the ability to work independently.
  • Must have strong organizational, priority, and time management skills with the ability to multitask.
  • Must have reliable transportation.
  • Must have a valid driver's license and be insurable based on a satisfactory motor vehicle report per TechMD's Driving Policy.


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