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Help Desk Support Specialist

2 months ago

Rockville, Maryland, United States Creative Financial Staffing Full time
IT Helpdesk Technician Role

This is an on-site position, and only local candidates will be considered for this role. The expected salary range is $60,000 - $65,000+ (depending on experience).

Why Choose This IT Helpdesk Technician Opportunity?
  • This role offers a hands-on experience in a dynamic and supportive educational environment.
  • There are opportunities for professional growth and development.
  • The team culture is collaborative, focused on innovation and continuous improvement.
  • There is exposure to cutting-edge technologies and a diverse range of tech challenges.


Key Responsibilities of the IT Helpdesk Technician
  • Provide Tier 1+ technical support to faculty, staff, students, and parents across multiple campuses.
  • Respond to user requests promptly, managing accounts and performing technology tasks as needed.
  • Deploy and manage devices, including iOS, Chromebooks, and PCs, using tools like Securly and Acronis Snap Deploy.
  • Support various platforms, including iOS/Windows 11, MS Office 365, Google Workspace, projectors, interactive displays, and printers.
  • Participate in meetings and contribute to departmental initiatives and growth.


Requirements for the IT Helpdesk Technician
  • 2+ years of relevant, hands-on technical support experience.
  • Bachelor's degree in a technical discipline is preferred.
  • Familiarity with general networking concepts (IP, DNS) and A/V platforms.
  • Experience supporting technology in a K-12 or similar environment is preferred.
  • Strong customer service skills and the ability to connect with end-users of all skill levels.
  • Proficiency with Google Workspace, MS Office, and Microsoft 365.
  • Commitment to project completion and professional growth in tech trends.