Gaming Floor Support Specialist

1 week ago


Danville, Illinois, United States Golden Nugget Danville Full time
Job Overview

Position Summary

We are looking for a committed individual to serve as a Gaming Floor Support Specialist, working under the direction of the Slot Floor Supervisor. This role is essential for ensuring the smooth functioning of the Slot Department while providing outstanding service to our esteemed casino patrons.

Primary Duties

  • Comply with all applicable regulations and organizational policies to maintain adherence.
  • Deliver consistently high-quality customer service to guests, vendors, and colleagues.
  • Provide exceptional support to casino visitors on the gaming floor.
  • Efficiently manage cash banks and ticket transactions.
  • Assist with W2G jackpot handling and offer change to players.
  • Guide guests on slot machine usage.
  • Ensure a clean, safe, and inviting atmosphere for all visitors.
  • Keep the Slot Floor Supervisor informed about slot-related matters.
  • Maintain confidentiality of company information and exhibit professionalism at all times.
  • Foster a safe and productive workplace.
  • Encourage responsible gaming and alcohol service practices.

Qualifications

  • High School Diploma or equivalent qualification.
  • Ability to obtain a gaming license.
  • Previous experience as a slot attendant in a large casino is preferred.
  • Demonstrated success in customer service roles.
  • Capability to manage high guest volumes in a public environment.
  • Strong decision-making and interpersonal skills.
  • Excellent verbal communication skills.
  • Aptitude for thriving in a fast-paced setting.
  • Dedication to building positive working relationships.
  • Willingness to work flexible hours as needed.


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