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Financial Aid Support Coordinator
2 months ago
COVID-19 Update
In compliance with state mandates, employees are required to disclose their vaccination status. Newly appointed individuals must provide this information prior to commencing their role. Further details regarding accommodations, weekly testing, and mask protocols will be communicated by Human Resources.
Position Overview
The Virginia Community College System is dedicated to providing comprehensive educational services. The Financial Aid Student Support Specialist plays a crucial role in assisting students with their financial aid inquiries and processes.
Key Responsibilities
- Execute general financial aid tasks related to the administration of state, federal, and local assistance programs.
- Deliver exceptional customer service to both internal and external stakeholders.
- Act as the primary point of contact for students and their families regarding financial aid inquiries and enrollment issues.
- Manage communications through the Financial Aid email account, respond to incoming calls, and assist walk-in clients with necessary documentation.
- Guide students in completing their Financial Aid applications effectively.
- Process relevant documents within the Student Information System.
- Utilize imaging software to scan and maintain essential documents.
- Support student communications to ensure compliance with federal regulations.
- Conduct outreach to students regarding verification requests.
- Handle the processing of student SAP appeals.
- Assist in organizing Financial Aid workshops and other college-related events as required.
- Perform supportive tasks to uphold office organization and workflow.
- Complete additional duties as assigned by the Financial Aid Director.
Qualifications
Required:
- Associate's degree in Administrative Support Technology or a related field.
- A minimum of two years of office experience.
- Excellent verbal and written communication skills.
- Strong commitment to customer service.
- Meticulous attention to detail and the ability to interpret regulations.
- Proficient in Microsoft Office and other computer applications.
- Understanding of community college missions and student needs.
Preferred:
- Two or more years of experience in a financial aid office at a college or university.
- Familiarity with PeopleSoft Student Information System.
Background Check Statement
Employment offers are contingent upon successful completion of a criminal background check, which may include fingerprinting, local agency checks, and verification of education and employment history.
EEO Statement
The Virginia Community College System is an equal opportunity employer and values diversity in the workforce. We are committed to providing a workplace free from discrimination and harassment, ensuring that employment decisions are based on business needs and individual qualifications.