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Gaming Floor Supervisor

2 months ago

Danville, Illinois, United States Golden Nugget Danville Full time
Gaming Floor Supervisor at Golden Nugget Danville

Job Overview: Under the supervision of the Slot Manager, you will be responsible for managing daily gaming operations and staff performance.

Key Responsibilities:

  • Adhere to all Illinois Gaming Board (IGB) regulations and company policies.
  • Deliver exceptional guest service consistently.
  • Oversee Slot attendants to ensure efficient operations.
  • Conduct training, scheduling, and performance evaluations for Slot attendants.
  • Address and resolve employee and customer inquiries.
  • Encourage outstanding customer service while maintaining a secure environment.
  • Manage currency transactions and implement theft prevention measures.
  • Stay updated on industry developments and communicate effectively with relevant parties.
  • Promote responsible gaming and alcohol service practices.
  • Report any illegal activities or ethical breaches.
  • Ensure a clean and safe working environment.
  • Perform additional assigned tasks as needed.

Qualifications:

  • High School Diploma or equivalent qualification.
  • Capability to obtain a gaming license.
  • Previous experience as a Slot Attendant or Slot Technician is preferred.
  • Flexible availability, including nights, weekends, and holidays.
  • Strong customer service orientation with a focus on exceeding expectations.
  • Professional demeanor with excellent interpersonal and communication abilities.
  • Team-oriented individual with a strong work ethic.

Experience the excitement of working in a dynamic gaming environment.