Retail Operations Support Manager

2 weeks ago


Danville, Illinois, United States Goodwillky Full time

Retail Operations Support Manager

Job Category: Retail Requisition Number: FLOAT005660

Job Overview

The Retail Operations Support Manager plays a vital role in upholding the core values of Goodwill, which include Respect, Excellence, and Integrity. This position is designed to provide flexible support across various retail locations, ensuring operational efficiency and exceptional customer service.

Key Responsibilities:

  • Open and close retail facilities as a key holder.
  • Oversee daily tasks of retail staff and manage store operations in the absence of the Retail Float Manager.
  • Deliver outstanding customer service and engage positively with donors and shoppers.
  • Exemplify leadership qualities by adhering to Goodwill's values and guiding team members.
  • Foster a goal-oriented environment and demonstrate sound judgment in escalating issues to management.
  • Collaborate with the Retail Float Manager to onboard and mentor new employees, ensuring they meet performance expectations.
  • Provide clear instructions and constructive feedback to staff regarding their responsibilities.
  • Maintain cleanliness and organization within the store, ensuring customer service standards are met on the sales floor and donation areas.
  • Manage stock and sales processes in alignment with operational guidelines.
  • Embrace innovative ideas and approach responsibilities with enthusiasm and confidence.
  • Utilize organizational tools such as calendars and to-do lists to prioritize tasks effectively.
  • Prepare and reconcile daily cash deposits in the absence of the Retail Float Manager.
  • Complete necessary paperwork accurately and efficiently.
  • Work on a rotating schedule, including evenings, weekends, and holidays.
  • Perform additional duties as required.

Supervision: This role supervises hourly retail employees and oversees store operations when the Retail Float Manager is unavailable.

Qualifications:

  • High School Diploma or GED required; an Associate's Degree in a business-related field is preferred.
  • Experience in retail is essential; supervisory experience is advantageous.
  • Ability to stand for extended periods, perform repetitive motions, and lift up to 30 lbs; occasional lifting of up to 50 lbs may be required.
  • Adhere to safety protocols and address safety concerns promptly.
  • Possess a valid driver's license and insurance for occasional travel to other retail locations.
  • Reliable transportation to and from work is necessary.

Performance Metrics:

  • Delegate tasks effectively in the absence of the Retail Float Manager.
  • Adjust store processes based on sales and processing data.
  • Communicate equipment and product needs to the Transportation Department.
  • Ensure high-quality processing of goods and textiles.
  • Maintain an organized and well-stocked store to maximize profitability.
  • Assist in unloading donations and sorting items for appropriate processing.
  • Price and tag merchandise accurately.
  • Ensure proper shelving and organization of items.
  • Address discrepancies in cash counts.

Creating Jobs, Changing Lives

Goodwill Industries of Kentucky is an Equal Employment Opportunity Employer, welcoming applications from all individuals regardless of background.



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