Customer Service Representative

4 weeks ago


El Paso, Texas, United States U-Haul Full time
U-Haul Customer Service Representative Job Description

Are you a people person looking for a rewarding career in customer service? Do you have a passion for helping others and providing exceptional service? U-Haul is seeking a highly motivated and friendly Customer Service Representative to join our team

Key Responsibilities:
  • Assist customers with U-Haul products and services, providing a positive and memorable experience.
  • Use U-Scan technology to manage rentals and inventory, ensuring accuracy and efficiency.
  • Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation.
  • Clean and inspect equipment on the lot, maintaining a high level of quality and cleanliness.
  • Answer questions and educate customers on U-Haul products and services, providing expert knowledge and advice.
  • Prepare rental invoices and accept equipment returned from rental, ensuring accurate and timely processing.
  • Install hitches and trailer wiring, providing a safe and secure connection.
  • Fulfill propane and drive a forklift, ensuring efficient and safe operations.
  • Participate in ongoing continuous education through U-Haul University, staying up-to-date on the latest products and services.

Requirements:
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Offers:
  • Career stability.
  • Opportunities for advancement.
  • Mindset App Reimbursement.
  • Gym Reimbursement Program.
  • Health insurance & Prescription plans, if eligible.
  • Paid holidays, vacation, and sick days, if eligible.
  • Life insurance.
  • MetLaw Legal program.
  • MetLife auto and home insurance.
  • Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
  • 401(k) Savings Plan.
  • Employee Stock Ownership Plan (ESOP).
  • 24-hour physician available for kids.
  • Dental & Vision Plans.
  • Business travel insurance.
  • You Matter EAP.
  • LifeLock Identity Theft Protection.
  • Critical Illness/Group Accident Insurance.
  • Dave Ramsey's SmartDollar Program.

Why Choose U-Haul?

At U-Haul, we're committed to creating a culture of health and wellness. We offer a range of benefits and perks to support your physical and mental well-being, including a gym reimbursement program, health insurance, and access to a 24-hour physician for kids. We're also dedicated to providing opportunities for advancement and career stability, so you can grow and develop with us. Join our team and discover a rewarding career in customer service with U-Haul

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