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Customer Service Representative
1 month ago
- Provide exceptional customer support for financial accounts.
- Answer incoming calls and respond to customer inquiries, complaints, and product/service information requests.
- Offer product recommendations based on customer needs and provide information about their accounts and credit cards.
- Identify customer needs through active listening and address billing disputes between American Express and customers.
- Handle fraud claims and present offers to customers.
- Bonus potential and competitive compensation package.
- Best-in-class medical, dental, and vision benefits.
- Employee assistance programs and work-from-home flexibility.
- Career advancement opportunities and a people-focused environment.
- At least 18 years old and strong English communication skills.
- Familiarity with computers and computer applications.
- Adaptable, dependable, and able to work independently in a virtual environment.
- Must reside in El Paso, Texas, or within a 100-mile radius and have 1 year of consecutive experience in a Contact Center/Call Center/BPO setup.
