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Mediator and Intake Specialist

2 months ago


New York, New York, United States City of New York Full time

The City of New York is seeking a Mediator and Intake Specialist to join its team. This role will involve mediating consumer complaints by negotiating with consumers and businesses for equitable resolutions. The ideal candidate will have a four-year high school diploma or equivalent and one year of satisfactory clerical experience. Key responsibilities include communicating with consumers and businesses, analyzing and resolving complaints, maintaining agency databases, and providing training to others. The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce. The successful candidate will have strong communication and analytical skills, with the ability to type at a minimum of 100 key strokes per minute. This is a permanent position with the potential for remote work. The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. The General Counsel Division seeks a Mediator and Intake Specialist to be a member of a collaborative team engaged in mediating consumer complaints. The Mediator and Intake Specialist's responsibilities will include but are not limited to: communicating and interacting with consumers and businesses on consumer-related complaints; analyzing, documenting, researching, and resolving consumer complaints in accordance with the laws, rules, and regulations enforced by DCWP; maintaining Agency database and providing reports as needed; performing data entry and inputting detailed, accurate notes in Agency's system(s) as needed; providing timely follow-up and closure for each consumer complaint; answering calls, and directing callers to appropriate channels in a timely manner; delivering accurate, complete information to callers; processing mail within assigned timeframes; providing front desk reception coverage and assisting walk-in consumers with filing complaints; preparing training materials, maintaining knowledge database, and training others as needed; performing other tasks and assignments as directed.