Intake Specialist

3 weeks ago


New York, New York, United States International Rescue Committee Full time
Job Title: Intake Specialist - Virtual Reception

The International Rescue Committee (IRC) is seeking a highly skilled Intake Specialist to join our Virtual Reception team. As an Intake Specialist, you will play a critical role in assessing the US ties of overseas Virtual Reception & Placement (VR&P) candidates and determining their eligibility for the program.

Key Responsibilities:

  • Conduct VR&P US ties assessments and eligibility screenings for potential clients, including parolees, Special Immigrant Visa holders, and refugees.
  • Support coverage of VR&P's general phone line, triaging calls, reviewing missed contacts, and making referrals as needed.
  • Update forms and standards of practice related to US ties assessments and eligibility screenings to promote high-quality, compliant assessments.
  • Detail each client interaction in accordance with established requirements and input client information into database(s) as needed.
  • Maintain up-to-date knowledge and eligibility criteria for the VR&P program.

Requirements:

  • Bachelor's degree required, preferably in social work or a related field.
  • Relevant professional experience in the human services field required, with a minimum of 2 years' experience strongly preferred.
  • Proficiency in Spanish is required.
  • Proficiency in Microsoft Teams, case management databases, and email is required.

Working Environment:

  • Fully remote.

Equal Opportunity Employer: The IRC is an equal opportunity employer and values diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.


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