CRM Administrator
3 hours ago
At the Center for Strategic and International Studies, we are seeking a highly skilled CRM Associate to join our team. As a CRM Associate, you will play a critical role in helping us administer our Customer Relationship Management system, ensuring the accurate and effective use of data by maintaining the database structure, updating documentation, and providing technical expertise to our users.
Key Responsibilities:- Manage the day-to-day operations of our CRM system, including data maintenance, reporting, and analysis.
- Assist in the administration of our broadcast email system, ensuring timely and effective communication with our stakeholders.
- Collaborate with our CRM Manager to develop and implement standards and procedures for database and email use.
- Perform audits to ensure accuracy and proper use of documentation and supporting resources.
- Generate and analyze reports from Salesforce to inform business decisions.
- Develop and maintain HTML mailing templates in Pardot.
- Provide technical support and training to our users on CRM-related matters.
- Bachelor's degree in Computer Science or related field.
- Minimum 2 years of experience working with CRM databases.
- Working knowledge of Salesforce Lightning.
- Experience with Pardot and FormAssembly preferred.
- Strong analytical and communication skills.
- Ability to work in a fast-paced environment and manage competing priorities.
- Competitive salary range: $60,000-$65,000 based on experience.
- Medical, dental, and vision insurance.
- 403(b) for retirement planning.
- Tuition Assistance.
- Flexible Spending Account.
- Health Savings Account.
- Military Leave.
- 12 Paid Holidays.
- Sick leave.
- Vacation leave.
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