Salesforce CRM Engineer

1 week ago

New York, New York, United States Vibrant Emotional Health Full time
Job Title: CRM Engineer I

Vibrant Emotional Health is seeking a skilled CRM Engineer to join our team. As a CRM Engineer, you will play a crucial role in supporting the development, implementation, and maintenance of our Customer Relationship Management (CRM) systems.

Key Responsibilities:
  • Assist in the configuration, customization, and maintenance of the CRM platform.
  • Troubleshoot and resolve technical issues related to the CRM system.
  • Provide end-user support and training on CRM usage and best practices.
  • Maintain state-of-the-art awareness in areas of technical expertise - changes, advancements, and improvements in Salesforce CRM systems.
  • Assist in data cleansing, migration, and integration efforts to ensure data accuracy and consistency within the CRM system.
  • Collaborate with data teams to ensure data quality and integrity.
  • Work with senior engineers to implement customizations, workflows, and automation within the CRM system.
  • Assist in coding, scripting, and development tasks related to CRM enhancements.
  • Collaborate with business stakeholders to gather requirements and understand their needs for CRM system improvements.
Requirements:
  • Ability to communicate complex ideas, concepts, and processes effectively with other engineers and management.
  • Strong, hands-on experience with Salesforce applications and contact center services.
  • Ability to manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation.
  • Must be able to write technical specifications and documentation.
  • Ability to meet deadlines while working in an evolving, complex, and fast-paced environment.
  • Familiarity with APIs.
  • Creative problem solver.
Preferred Qualifications:
  • A bachelor's degree and 1 to 2 years of experience as a CRM Engineer or similar role.
  • Understanding of CRM fundamentals and advanced features.
  • Experience supporting large-scale CRM implementations and upgrades.
  • Hands-on CRM implementation, administration, maintenance, and optimization experience with a leading CRM (e.g., Salesforce or similar).
  • Salesforce Developer I and/or II certification is required.
What We Offer:
  • Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, pre-tax transit/parking, pre-tax FSA for medical and dependent care, and 401K available.
  • 4 weeks' vacation, plum benefits, etc.

Vibrant Emotional Health is an equal opportunity employer. We are committed to diversity and inclusion in the workplace. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

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