Branch Office Manager

2 weeks ago

Summerville, South Carolina, United States Navy Federal Credit Union Full time
Job Summary

We are seeking a highly skilled and experienced Branch Office Manager to lead our team and drive business growth. As a key member of our leadership team, you will be responsible for overseeing the efficient operation of our branch office, ensuring that all activities are completed and properly performed by branch staff.

Key Responsibilities
  • Manage and direct the branch team to provide members with a full range of Navy Federal Credit Union products and services.
  • Lead cash operations and branch self-auditing efforts to ensure the security and integrity of our assets.
  • Manage staff to ensure vault opening, closing, and balancing procedures are completed accurately and efficiently.
  • Develop and implement strategies to increase productivity and efficiency within the branch office.
  • Lead outside marketing and promotional activities to attract new members and promote our products and services.
  • Oversee recruiting, onboarding, and training of new team members.
  • Administer budget, purchasing, tracking, and records retention for business expenses.
  • Lead the team to achieve and maintain product, service, and business goals.
  • Promote member service excellence and lead the team to deliver quality service.
  • Liaise with other branches to support business growth and continuity of regional operations.
  • Analyze reports and conduct trend analysis to optimize business performance.
  • Ensure compliance with all security, safety, and emergency preparedness procedures.
  • Ensure compliance with all HR-related policies, practices, and procedures.
Requirements
  • Three years' experience in a leadership role or equivalent external experience.
  • Scorecard criteria requirements as defined by Branch Operations Governance or equivalent external experience.
  • Significant experience in leading and managing in diverse and complex operational environments.
  • Advanced knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings, and checking accounts.
  • Advanced knowledge of multiple financial products, including consumer mortgage loans, credit cards, and/or savings/checking accounts.
  • Advanced knowledge of functions relating to cash and ATM operations.
  • Advanced knowledge of financial institution and lending practices, principles, and regulations.
  • Advanced knowledge of retail banking industry best practices.
  • Significant experience in member/customer service operations.
  • Significant experience in responding to requests regarding complex financial information/data.
  • Significant experience in supervising and leading employees.
  • Significant experience in training and developing staff.
  • Experience in developing/maintaining community and command relations.
  • Ability to manage multiple priorities independently and/or in a team environment.
  • Advanced skill analyzing statistics and reports to determine business performance and trends.
  • Advanced organizational, planning, and time management skills.
  • Advanced skill exercising initiative and using good judgment to make sound decisions.
  • Advanced skill interacting with staff, management, vendors, and members diplomatically and tactfully.
  • Advanced verbal and written communication skills.
  • Advanced word processing and spreadsheet software skills.
Desired Qualifications
  • Bachelor's Degree in Accounting, Business Administration, or the equivalent combination of training, education, and experience.
  • Advanced knowledge of Navy Federal products, services, programs, policies, and procedures.

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