Patient Service Representative

4 days ago


Bellevue, Washington, United States Overlake Medical Center Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Service Representative to join our OBGYN Clinic team at Overlake Medical Center in Bellevue. As a key member of our front office team, you will provide exceptional customer service to patients, coordinate communications among staff, patients, and providers, and perform various administrative tasks to support the smooth operation of our clinic.

Key Responsibilities
  • Provide excellent customer service to patients, responding to their inquiries and concerns in a timely and professional manner.
  • Coordinate communications among staff, patients, and providers to ensure seamless patient check-in and care.
  • Collect and distribute patient records, ensuring accurate and timely documentation in the electronic medical record system (Epic).
  • Perform various administrative tasks, including scheduling, records management, and data entry.
  • Work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities to meet deadlines.
Requirements
  • High school diploma or equivalent required.
  • Minimum 1 year of administrative experience in a medical facility preferred.
  • Previous experience in a physician office, hospital, or other frontline customer contact setting preferred.
  • Demonstrated ability to provide exceptional customer service and work effectively in a team environment.
  • Excellent communication and interpersonal skills, with the ability to work with people in stressful situations.
  • Ability to multitask, be organized, and detail-oriented, with proficient computer keyboard skills.
Why Join Overlake?

We offer a comprehensive benefits package, including medical insurance premiums as low as $0 per month, tuition reimbursement up to $10,000 per year, and a generous retirement plan matching up to 7% with company match 100% vested. Our inspirational culture, led by local and visible leaders who care about you, creates a values-based work environment that supports your career and personal growth.



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