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Customer Service Representative
2 months ago
Sea Mar Community Health Centers is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for ensuring that customers newly assigned or wishing to obtain care at Sea Mar are accommodated.
Key Responsibilities:- Serve as a primary liaison between clients and clinic, focusing on alleviating barriers to service and helping patients establish Sea Mar as their medical home.
- Assist with public health coverage program applications, ensures patients have selected a primary care provider, assists in scheduling appointments and identifying other health care services available.
- Conduct outreach and participate on all corporate marketing campaigns, and in the distribution of informational/promotional materials approved by the Managed Care Department.
- Maintain activity records, submit progress reports as directed by the Managed Care Department.
- Identify and advocate on behalf of the customer regarding barriers to coverage and/or the utilization of health care services.
- Strive to increase customer healthcare service utilization, through education on services covered as well as customer responsibilities and to serve as case managers for families in accessing care.
- Meet established departmental and organizational goals and ensure that customer access to the Managed Care Department services are maximized.
- Maintain skill levels by participating at all mandatory trainings, meeting competency testing requirements, maintaining local site standards, and reporting on health coverage policy changes impacting consumers and/or processes.
- High School graduation; AA or BA in Social Services is preferred.
- At least 1 year of customer service experience is required; preferably in a healthcare environment.
- Bilingual in English/Spanish preferred.
Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it's a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies.
For example, Full-time employees working 30 hours or more, receive an excellent benefit package of:
- Medical
- Dental
- Vision
- Prescription coverage
- Life Insurance
- Long Term Disability
- EAP (Employee Assistance Program)
- Paid-time-off starting at 24 days per year + 10 paid Holidays.
- We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment.
