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Customer Service Representative

2 months ago

Bellevue, Washington, United States Pacific Cataract & Laser Institute Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Pacific Cataract & Laser Institute. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our patients and ensuring a smooth and efficient experience.

Key Responsibilities
  • Answering Phones and Greeting Patients: Respond to incoming calls and greet patients in a friendly and professional manner.
  • Managing Schedules and Appointments: Coordinate patient schedules and appointments, ensuring that all necessary information is accurate and up-to-date.
  • Handling Payments and Invoices: Process payments and invoices, and maintain accurate records of all financial transactions.
  • Providing Administrative Support: Perform general administrative tasks, such as data entry, filing, and photocopying.
  • Maintaining a Clean and Organized Workspace: Ensure that the front desk area is clean, organized, and clutter-free at all times.
Requirements
  • High School Diploma or Equivalent: A high school diploma or equivalent is required for this position.
  • Excellent Communication Skills: Strong verbal and written communication skills are essential for this role.
  • Organizational and Time Management Skills: The ability to prioritize tasks and manage time effectively is critical for success in this position.
  • Basic Computer Skills: Proficiency in Microsoft Office and other basic computer applications is required.
  • Ability to Work in a Fast-Paced Environment: The ability to work in a fast-paced environment and adapt to changing circumstances is essential.