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Auto Claim Representative Trainee

2 months ago

Independence, Missouri, United States 020 Travelers Indemnity Co Full time
About Us

At 020 Travelers Indemnity Co, we are committed to delivering exceptional service to our customers and communities. Our company has a rich history of innovation and collaboration, and we are dedicated to maintaining our reputation as a leader in the property casualty insurance industry.

Job Category

This role is part of our Claims team, where you will have the opportunity to work with a talented group of professionals who are passionate about providing excellent service to our customers.

Job Summary

We are seeking a highly motivated and detail-oriented individual to join our team as an Auto Claim Representative Trainee. In this role, you will be responsible for investigating, evaluating, negotiating, and resolving claims on losses of lesser value and complexity. You will work closely with our Unit Manager and mentor to promptly resolve assigned claims and provide exceptional service to our customers.

Key Responsibilities
  • Completes required training program, which includes online, virtual, classroom, and on-the-job training, and may require travel.
  • Participates in ongoing training sessions for the inside auto business.
  • Works closely with Unit Manager or mentor to promptly resolve assigned claim.
  • Delivers consistent service quality throughout the claim life cycle, including prompt contact, explaining the process, setting expectations, ongoing communication, follows-through, and meeting commitments to achieve optimal outcome on every file.
  • Reviews and analyzes coverage and applies policy conditions, provisions, exclusions, and endorsements for Auto Damage only claims in assigned jurisdictions.
  • Investigates each claim to obtain relevant facts necessary to determine coverage, causation, extent of liability/establishment of negligence, damages, contribution potential, and exposure with respect to the various coverages provided.
  • Recognizes and requests appropriate inspection type based on the details of the loss and coordinates the appraisal process.
  • Establishes timely and maintains appropriate claim and expense reserves.
  • Determines settlement amounts based upon appraisal estimate, negotiates, and conveys claim settlements within authority limits to insureds and claimants.
Requirements
  • Bachelor's Degree preferred or a minimum of 2 years of work or customer service-related experience.
  • Demonstrated ownership attitude and customer-centric response to all assigned tasks.
  • Ability to work in a high-volume, fast-paced environment managing multiple priorities.
  • Attention to detail ensuring accuracy.
  • Keyboard skills and Windows proficiency, including Excel and Word.
  • Verbal and written communication skills.
  • Analytical Thinking.
  • Judgment/Decision Making.
What We Offer
  • Health Insurance: Employees and their eligible family members are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.
Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining, and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.