Insurance Customer Service Representative

4 weeks ago


Independence, Missouri, United States State Farm Insurance Full time
Job Summary:

As a State Farm Insurance Assistant, you will play a vital role in providing exceptional customer service to our clients. Your primary responsibilities will include assisting customers with their insurance needs, answering inquiries, resolving issues, and processing policy changes. You will also collaborate with team members to ensure efficient workflow and timely completion of tasks. Additionally, you will maintain accurate and up-to-date customer records, handle incoming and outgoing calls professionally and courteously, and assist in the preparation of insurance quotes and policy documents. Furthermore, you will process insurance claims and follow up on claim status, provide guidance and support to customers in selecting appropriate insurance coverage, and stay updated on insurance products, industry trends, and regulations.

Key Responsibilities:

  • Assist customers with their insurance needs
  • Provide exceptional customer service
  • Collaborate with team members
  • Maintain accurate customer records
  • Handle incoming and outgoing calls
  • Process insurance claims
  • Provide guidance and support to customers
  • Stay updated on insurance products and industry trends


Requirements:

  • Excellent communication and customer service skills
  • Ability to work in a team environment
  • Basic computer skills and knowledge of insurance products
  • Ability to maintain accurate and up-to-date customer records


What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment


How to Apply:

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application today.

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