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Sewing Room Customer Service Representative

4 weeks ago

Independence, Missouri, United States David's Bridal, LLC. Full time
Unlock Your Potential in the Alterations Department

At David's Bridal, LLC., we're looking for a skilled and customer-focused Alterations Customer Service Representative to join our team. As a key member of our Alterations department, you'll play a critical role in delivering exceptional customer service and ensuring our customers leave the store feeling confident and beautiful in their wedding attire.

Key Responsibilities:
  • Welcome and service customers with genuine enthusiasm, adapting your style to suit their needs and preferences.
  • Manage customer flow to deliver a five-star experience, meeting all service vows and operational checklist tasks.
  • Provide exceptional service to multiple customers at once, addressing concerns with confidence and escalating when necessary.
  • Promote alterations services and personalization options, building long-term relationships with customers.
  • Maintain store standards, including cleanliness, organization, and promotional readiness.
  • Press, steam, and spot clean merchandise, following quality control guidelines.
  • Support inventory management, processing special orders and pick-ups.
  • Process transactions with accuracy, ensuring every customer feels celebrated.

Requirements:
  • High school diploma or equivalent degree.
  • 1-2 years prior retail experience in an apparel or specialty store environment.
  • Prior sewing experience is helpful.
  • Prior experience with computerized POS systems.

Benefits:
  • Competitive pay and team bonus.
  • Dayforce Wallet - Get Paid Early.
  • Generous team member discount.
  • Vision care and supplemental insurances.
  • 401K program and discounts for identity theft protection, home and auto insurance, and mobile.
  • Pet insurance and legal benefits.

Join a company that values diversity, equity, and inclusion, and where all forms of diversity are celebrated and seen as valuable.