Customer Service Ambassador

5 days ago


Charlotte, North Carolina, United States Collins Cleaners Full time
Job Description

Collins Cleaners is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service to our clients, ensuring their satisfaction with our cleaning services.

About Collins Cleaners

We are a reputable and customer-centric dry cleaning and laundry service provider. Our team is dedicated to delivering high-quality cleaning services, and we are committed to building long-term relationships with our customers.

Responsibilities

  • Provide exceptional customer service to clients via phone, email, and in-person interactions
  • Process payments and manage customer accounts
  • Perform data entry and maintain accurate records
  • Assist with daily operations, including receiving and processing customer orders
  • Collaborate with the team to achieve customer satisfaction and loyalty goals

Requirements

  • Excellent communication and interpersonal skills
  • Basic computer skills and experience with data entry
  • Ability to work in a fast-paced environment and multitask
  • Strong problem-solving and conflict resolution skills
  • High school diploma or equivalent required

Work Schedule

This is a full-time position, working Monday through Friday, with occasional Saturdays. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


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