Customer Service Ambassador
5 days ago
**Job Summary**
We are seeking a highly skilled and customer-focused Customer Experience Representative to join our team at 1800lighting. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries, and ensuring their overall satisfaction.
Key Responsibilities:
- Provide professional and courteous service to customers via phone, email, and chat.
- Respond to customer inquiries in a timely and accurate manner.
- Resolve customer complaints and issues in a fair and efficient manner.
- Work closely with internal teams to resolve customer issues and improve overall customer experience.
- Meet or exceed customer satisfaction targets and key performance indicators.
Requirements:
- High school diploma or equivalent required; college degree or currently pursuing preferred.
- Minimum 2 years of previous customer service experience in a call center or related field.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Flexibility to work a variety of shifts, including evenings and weekends.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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