Customer Service Representative
2 weeks ago
TDK Corporation of America is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for maintaining customer accounts, coordinating between customers, vendors, and sales teams to ensure timely delivery, and processing customer orders.
Main Responsibilities:
- Correspondence Reading - Read correspondence from internal and external sources to ensure accurate information.
- Delivery Follow-up - Monitor and report company fill rate performance to delivery schedules.
- Order Monitoring - Verify the status of customer orders and ensure timely delivery.
- Order Reporting - Prepare and deliver orders coverage, shipments, invoicing, and other reports related to order processing.
- Vendor Scheduling - Arrange scheduling for vendors' production facility to meet delivery requirements.
- Customer Relationships - Maintain customer relationships by interfacing with customer staff (engineering, purchasing, etc.).
- Order Processing - Process and verify orders, pricing, and terms.
- Inventory Planning - Plan and document future inventory needs, policies, and procedures.
- Customer Inquiries - Respond to customer or potential customer requests for information and problem-solving.
Qualifications:
- At least 1+ years of Customer Service experience working with large orders.
- Experience with supply chain/logistics, order management, and inventory levels.
- Intermediate level working in Excel.
- Ability to multi-task, organize, and prioritize work.
- Experience with SAP or AS400.
TDK offers great benefits, including 401K and pension. TDK is an equal opportunity employer. EOE/Military/Female/Disability/Veteran
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