Customer Service Representative

2 weeks ago


Lincolnshire, Illinois, United States TDK Corporation of America Full time
Job Description

TDK Corporation of America is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for maintaining customer accounts, coordinating between customers, vendors, and sales teams to ensure timely delivery, and processing customer orders.

Main Responsibilities:

  • Correspondence Reading - Read correspondence from internal and external sources to ensure accurate information.
  • Delivery Follow-up - Monitor and report company fill rate performance to delivery schedules.
  • Order Monitoring - Verify the status of customer orders and ensure timely delivery.
  • Order Reporting - Prepare and deliver orders coverage, shipments, invoicing, and other reports related to order processing.
  • Vendor Scheduling - Arrange scheduling for vendors' production facility to meet delivery requirements.
  • Customer Relationships - Maintain customer relationships by interfacing with customer staff (engineering, purchasing, etc.).
  • Order Processing - Process and verify orders, pricing, and terms.
  • Inventory Planning - Plan and document future inventory needs, policies, and procedures.
  • Customer Inquiries - Respond to customer or potential customer requests for information and problem-solving.

Qualifications:

  • At least 1+ years of Customer Service experience working with large orders.
  • Experience with supply chain/logistics, order management, and inventory levels.
  • Intermediate level working in Excel.
  • Ability to multi-task, organize, and prioritize work.
  • Experience with SAP or AS400.

TDK offers great benefits, including 401K and pension. TDK is an equal opportunity employer. EOE/Military/Female/Disability/Veteran



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