Customer Retention Manager

6 days ago


Prospect, Kentucky, United States Evolution Concepts Inc Full time

Job Summary: Customer Retention Manager

Estimated Salary: $45,000 - $60,000 per year

We are seeking a skilled Customer Retention Manager to join our team at Evolution Concepts Inc in Louisville, KY. The successful candidate will have a proven track record of driving customer retention and growth through data-driven insights and strategic initiatives.

Key Responsibilities:

  • Analyze customer data to identify trends and opportunities for improvement.
  • Develop and implement targeted retention strategies to drive customer loyalty.
  • Collaborate with internal teams to optimize processes and improve overall customer experience.
  • Monitor and report on key metrics to measure customer retention and growth.

Requirements:

  • Bachelor's degree preferred; 1-3 years of customer service experience may be considered in place of a degree.
  • Strong analytical, communication, and problem-solving skills.
  • Ability to work full-time in this role.
  • Proven record of achieving or exceeding goals, with a customer-focused mindset.


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