Customer Service and Retention Specialist

4 days ago


Prospect, Kentucky, United States Brian Arends - State Farm Agent Full time
Job Overview

Brian Arends - State Farm Agent is a dynamic and growing insurance agency seeking a talented Customer Relations Representative to join our team. As a key member of our agency, you will be responsible for delivering exceptional customer experiences, resolving customer inquiries, and identifying opportunities for growth and improvement. If you are a results-driven and customer-focused individual with a passion for insurance, we encourage you to apply.

About the Role
This role offers a unique opportunity to develop your career while making a meaningful impact on our customers' lives. You will work closely with our team to provide personalized service, explain complex insurance products, and assist with policy changes, claims, and billing issues. Your strong communication skills, attention to detail, and customer service experience make you an ideal fit for this role.

Key Responsibilities
* Deliver exceptional customer service by answering inquiries, explaining insurance products, and assisting with policy changes, claims, and billing issues.
* Manage customer accounts by processing new policies, renewals, and cancellations while maintaining accurate records.
* Assist with customer retention strategies.
* Respond to customer inquiries via phone, email, or walk-in, providing timely, accurate, and helpful information about insurance products and services.

What We Offer
* A competitive $50,000 - $65,000 per year salary, depending on experience.
* Opportunities for advancement and professional growth within our agency.
* A supportive and collaborative team environment.
* Ongoing training and development opportunities to enhance your skills and knowledge.

Requirements
* Ability to obtain Property & Casualty license.
* Strong communication and problem-solving skills.
* Previous experience in customer service, ideally in the insurance industry.
* Ability to multitask, problem-solve, and work efficiently in a fast-paced environment.

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