Intake Coordinator

3 days ago


Albuquerque, New Mexico, United States New Season Full time
Job Summary:

This position is responsible for managing the registration process of patients as they enter the healthcare facility. The ideal candidate will appropriately receive and coordinate referrals from physicians, hospitals, facilities, and other community referral sources.

Key Responsibilities:
  • Schedule evaluations, meetings, and consultations for patients.
  • Answer all incoming calls with a strong customer service background, this may include answering questions and explaining the admissions process.
  • Prepare and maintain patient charts.
  • Enter admission information that includes patients' insurance, medical history, and demographics into the system.
  • Conduct pre-screen to determine the medical necessity for Intake Assessment for each potential patient.
  • Convey the initial plan of treatment to the referral source, if applicable.
  • Produce a timely acceptance and completion of new referrals.
  • Effectively assist case management as needed with referrals.
  • Maintains confidentiality and safeguards the operations of the business.
  • Keep lines of communication open with the Clinic Operations Team to ensure individualized goals are met.
  • Adheres to the service policy and principle of CMG/New Seasons.
  • Other duties assigned.
Supervisory Responsibilities:

Will have supervisory responsibilities related to digital signing, quality assurance and managing intake schedule.

Requirements:
  • Independently licensed counselor with LPCC, LCSW, LMFT, or LISW.
  • Strong customer service background.
  • Knowledge of electronic health records, medical insurance, and medical and psychiatric terminology.
  • Minimum of 3 years of admission/intake, MD referral, scheduling and registration experience, and a minimum of 3 years of healthcare/office experience.
Physical Demands/Work Environment:

Finger Dexterity: Use primarily for writing, operating calculator, telephone, keyboard, and other office equipment.

Talking: To convey detailed or important instructions to employees, patients, and applicants.

Hearing: Ability to hear normal conversations and receive ordinary information.

Vision: Average, ordinary, visual acuity necessary to observe patients and work on computers.

Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 pounds of force occasionally.

Working Conditions: Ability to operate in an open work area with moderate everyday noise.


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