Field Technical Support Engineer

2 weeks ago


Clayton, Ohio, United States Elliott Company Full time

Job Overview:
The primary objective of this position is to provide expert assistance and support to external clients as well as personnel within the Elliott business unit. This role involves the analysis of technical inquiries related to:
  • Installation: Guidance on the setup and configuration of products.
  • Operation: Support in the effective use of products to ensure optimal performance.
  • Maintenance: Recommendations for regular upkeep and troubleshooting procedures.
  • Product Enhancement: Collaboration on improvements and upgrades to existing products.
  • Failure Analysis: Investigating and resolving issues that may arise during product use.
In this capacity, the Technical Service Engineer will leverage their expertise in mechanical systems and technology to enhance customer satisfaction and operational efficiency. Strong communication skills and a proactive approach to problem-solving are essential for success in this role.

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