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Global Service Parts Operations Manager
2 months ago
About the Role:
Elliott Company is seeking a highly skilled and experienced Global Service Parts Operations Manager to join our team. As a key member of our organization, you will be responsible for managing all aspects of our Service Parts Operations, including project management, production planning, inventory control, and CAD/CAM functions, as well as manufacturing, warehouse and shipping, and procurement.
Key Responsibilities:
- Manage the financial aspects of the Service Parts operation to ensure optimization of financial commitments.
- Coordinate activities between the Service Parts Operation and other departments within Elliott Company to meet customer expectations.
- Develop and implement new or modified procedures to improve efficiency, productivity, and operations effectiveness.
- Direct various departments to ensure synchronization for efficient operation of the unit.
- Attain customer satisfaction relative to on-time shipment and quality of product.
- Responsibility for P&L and forecasting relative to revenue recognition and margin.
- Development and maintenance of departmental key performance indicators.
Requirements:
- Bachelor's degree in a technical field or business discipline.
- Minimum of 10 years' experience in production control, purchasing, inventory control, and manufacturing planning.
- Operational background in customer service, process improvement, and information systems.
- Financial background in expense control, inventory control, margin analysis, profit & loss, and forecasting.
- Management experiences at various levels of an organization.
Working Conditions:
- Regular communication with all aspects of the Global Services organization.
- Heavy contact with Commercial Department and Service Centers.
- Global Manufacturing operations regarding delivery of product to meet Service Parts and customer requirements.
- Regular interaction and coordination with various support functions.
- Customer contact at various levels of customer organizations.
- Travel requirements approximately 25%.
Supervision:
- Direct supervisory responsibilities for all personnel in the department.
- Authority to hire, discipline, and discharge employees within the reporting structure.
- Responsibility for performance appraisals, salary planning, and administration.
Equal Employment Opportunity:
Elliott Company is an equal employment opportunity/affirmative action employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, genetic information, disability, veteran status, or any other characteristic protected by federal, state or local laws.