Customer Service Representative

7 days ago


Agoura, California, United States Westlake Services Full time

**Overview of Westlake Services**

Westlake Services is a leading provider of auto finance solutions, specializing in prime to sub-prime automotive financing. With over 30 years of experience, we have established ourselves as a trusted partner for car dealerships across North America.

**About the Role**

We are currently seeking a skilled Customer Service Representative to join our team in Agoura Hills, CA. As a key member of our collections team, you will be responsible for assisting customers in different stages of collections, using technology and resources to resolve accounts and prevent loan losses.

**Key Responsibilities**

  • Assist in the servicing of inbound and outbound calls, demonstrating excellent customer service while adhering to company policies and procedures.
  • Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency.
  • Negotiate account payment solutions while maintaining company performance and productivity standards.
  • Maintain accurate notes and records of all communication and actions on customer accounts.

**Requirements**

  • Minimum one-year consumer collection experience in a high call volume, auto dialer environment required.
  • Excellent communication and negotiation skills.
  • Ability to multi-task in a fast-paced environment.
  • Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act.

**What We Offer**

  • A competitive salary ranging from $40,000 to $99,000 per year, depending on department and experience.
  • Bonus potential of up to $3,000 monthly based on individual and team performance.
  • A comprehensive benefits package, including medical, dental, and vision insurance, life insurance, and a 401(k) matching program.
  • Ongoing training and development opportunities to enhance your skills and advance your career.

**Why Join Us?**

At Westlake Services, we value our employees and strive to create a positive work environment that supports their growth and well-being. Our commitment to excellence, innovation, and customer satisfaction drives us to deliver exceptional results and exceed expectations.



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