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Strategic Donor Engagement Director

2 months ago

Baltimore, Maryland, United States InsideHigherEd Full time
About the Role

InsideHigherEd is seeking a highly skilled and experienced Senior Director of Stewardship and Donor Engagement to join our team. As a key member of our development team, you will be responsible for leading the creation and execution of a comprehensive and strategic stewardship plan, annually and while in a comprehensive campaign.

Key Responsibilities
  • Staff Leadership and Strategic Planning
    • Provide leadership in the identification and implementation of strategies and programming for donors that will enhance stewardship, engagement, and ultimately giving.
    • Lead a team that is responsible for institutional stewardship and engagement of donors (includes managing and mentoring a team, staff recruitment, orientation, and performance management).
    • Manage all activities and opportunities related to institutional stewardship and donor engagement, including liaison with central development offices.
    • Create and deliver communications of key stewardship projects and resources to internal stakeholders.
  • Personalized Stewardship of Top Institutional Donors:
    • Lead strategy and collaborate with key offices (including the President, the Sr. Vice President for Development, the Board of Trustees, and Principal Gifts) to ensure the highest quality engagement and stewardship of university trustees and principal level donors ($5M+).
    • Direct the implementation of personalized stewardship plans including the management of a stewardship portfolio of institutional major donors.
    • Oversee the recognition program for donors of $7M+ to include personalized engagement for each donor, production of special events and communications, and prospect strategy for donors who are close to qualifying for recognition.
    • Serve as editorial director and lead an internal creative team, external vendors, and/or partner with Development Communications to produce high-quality stewardship deliverables such as videos, events, digital and printed pieces, etc.
    • Supervise the process to produce high-quality, timely gift acknowledgements by the President, the Sr. Vice President for Development, and other institutional leadership, working closely with development offices.
  • Management of the Personalized Stewardship Program
    • Provide resources and guidance to development offices to ensure the effective implementation of the program, consistency across the institution, and best practices in endowment stewardship and reporting, acknowledgements, donor recognition, naming opportunities, etc.
    • Develop, monitor, and evaluate institutional stewardship metrics to help ensure participation in the personalized stewardship program, reporting on named funds, and other engagement activities.
    • Work with the Office of Advancement Services, development offices, Finance, and the Trustees Office to implement updated policy and practices, particularly around reporting and tracking of endowed funds (scholarship and professorships), named spaces, and principal gifts.
    • Oversee the endowed professorship stewardship program, including the management of the professorship website, guiding dedication and installation events, and highlighting best practices in reporting and engagement for faculty and donors.
    • Manage and facilitate the Donor Relations Liaison Group (DRLG) - a development staff group that meets quarterly to discuss opportunities and challenges related to stewardship, recognition, and engagement, and to share best practices with colleagues.
  • Operations:
    • Develop and monitor an annual budget for stewardship and donor engagement.
    • Maintain customer service to support the needs of our donors and to receive their critical feedback on our programs and services.
    • When the university is in a comprehensive campaign, be prepared to operate in a campaign environment and engage and recognize donors as needed. Additional donor engagement programs may be formed and this position will be responsible for creating and maintaining these projects.
    • Write, develop, and pull reports as needed to show progress or detailed information on the program or for a certain donor, or donor population.
    • Audit funds as needed and make adjustments based on findings.
    • Design and deliver effective presentations and training sessions for both internal and external audiences.
    Requirements
    • Bachelor's degree.
    • Seven - ten years of experience in fundraising, donor relations/stewardship, volunteer engagement, events management, or another relevant field.