Senior Customer Practice Manager

3 weeks ago

San Francisco, California, United States Amazon Full time
Job Title: Senior Customer Practice Manager

Amazon is seeking a Senior Customer Practice Manager to lead and support significant customer programs during the solution and pursuit stages. The ideal candidate will develop a long-term Professional Services strategy and execute that strategy with customers.

Key Responsibilities:
  • Engage customers by collaborating with AWS sales and partner teams to develop strong customer and partner relationships.
  • Think big by assessing customer marketplace circumstances, organizational readiness, and C-level sponsor willingness to initiate conversations that lead to broader strategic transformation programs.
  • Envision and inspire customers by identifying and developing specific opportunities and related business cases.
  • Deal shaping, including estimations and deal pricing, contract negotiations, and closing.
  • Enable cloud transformation by developing long-term Cloud Strategy with customers, identifying and developing specific opportunities and supporting business cases, managing issues and risks.
  • Support the commercial relationship by planning and implementing a project portfolio, including budget and deliverables responsibilities.
  • Execute contracts as the single point of contact for Customer executives, developing deep and trustful relations.
  • Educate customers on AWS services and translate those into a clear business value proposition.
  • Be an advocate by working with AWS engineering teams to convey partner and enterprise customer feedback as input to AWS technology roadmaps.
  • Oversee delivery of projects in account, ensuring high-quality delivery.
Requirements:
  • 7+ years of external or internal customer-facing, complex, and large-scale project management experience.
  • Business development experience including multiyear, multiple service offering proposals resulting in contracts with >$5M total contract value.
  • Experience with CRM systems and maintaining a clear and dependable view of pursuits, progress, and pipeline conversion.
  • Experience assessing customer C-Level willingness to initiate conversations that lead to broader strategic transformation programs.
Preferred Qualifications:
  • Vertical industry sales and delivery experience of cloud services and solutions.
  • Experience managing and delivering large-scale enterprise IT projects.
  • Evidence of growth in and achievement of professional services sales and delivery goals and targets.
  • Senior-level executive engagement, relationship management, and advisory experience.

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