Senior Customer Success Manager

3 weeks ago

San Francisco, California, United States OneTrust Full time
Unlock the Full Potential of Data and AI

OneTrust is a leading platform that enables organizations to securely and responsibly handle company data and AI. As a Senior Customer Success Manager, you will be the top advocate for our customers, bridging the gap between the customer, sales, renewals, product, and consulting teams.

The Challenge

You will be responsible for driving customer adoption, identifying and mitigating potential roadblocks with subscription renewals, and performing system and process health checks to maximize the value customers receive from the OneTrust platform.

Your Mission
  • Take ownership of customer cancelations and escalations, liaising with internal and external stakeholders to propose resolution plans that maximize retention and adoption.
  • Proactively engage with stakeholders from your assigned customer territory to ensure maximum product adoption and return on investment in OneTrust.
  • Analyze and act upon platform usage statistics, driving forward adoption of the OneTrust platform through training, consulting, data imports, partner engagements, and other adoption techniques.
  • Arrange, scope, and undertake system and process health checks, which involve an in-depth review of a customer's use of the OneTrust platform, advising on proven ways of working and best practices.
You Are

You are a hardworking and determined individual who thrives in a fast-paced and dynamic environment. You're an independent worker who can problem-solve, process information quickly, and clearly translate it to relevant teams.

Your Experience Includes:
  • Bachelor's degree required.
  • 5+ years of customer success or software consulting experience.
  • Effective customer-facing communication skills, with proven success in and genuine enthusiasm for working directly with customers.
  • Proven ability to engage across corporate functions (Professional Services, Product Management, Sales, and Executive).
  • Proven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, as well as day-to-day users of the software.
  • Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.
  • Strategic thinking, problem-solving, and decision-making capabilities.
  • Strong entrepreneurial skills to excel in a complex and rapidly evolving environment.
Extra Awesome
  • 5+ years' experience within the Technology/SaaS industry.
  • CIPP/E or CIPM certified.

OneTrust offers a comprehensive benefits package, including comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country.

  • Senior Customer Success Manager

    3 weeks ago

    San Francisco, California, United States Balbix Full time

    Senior Customer Success ManagerAt Balbix, we're seeking a seasoned professional to drive customer success and growth. As a Senior Customer Success Manager, you'll be responsible for collaborating with clients to understand their Cyber Risk management needs and implementing solutions to drive successful outcomes.This role is crucial for influencing adoption,...

  • Customer Success Senior Manager

    3 weeks ago

    San Francisco, California, United States Dynamo AI Full time

    Job Title: Customer Success Senior ManagerWe are seeking a seasoned Customer Success Senior Manager to lead our Customer Success team at Dynamo AI. As a key member of our growth team, you will be responsible for fostering long-term relationships with our clients, ensuring their success and satisfaction with our AI solutions, and driving customer retention...

  • Senior Customer Success Manager

    3 weeks ago

    San Francisco, California, United States Endeavor Full time

    The ChallengeThe Senior Customer Success Manager will be the customer's top advocate, bridging the gap between the customer, sales, renewals, product, and consulting teams.This role will drive customer adoption, identify potential roadblocks with subscription renewals, and perform system and process health checks to maximize customer value from the OneTrust...

  • Senior Customer Success Manager

    6 days ago

    San Francisco, California, United States Instrumentl Full time

    Senior Customer Success ManagerInstrumentl is seeking a highly motivated and experienced Senior Customer Success Manager to join our growing team. As a key member of our Customer Success team, you will play a pivotal role in helping our customers achieve their goals while using Instrumentl.Key Responsibilities:Design and implement world-class one-to-many...

  • Senior Customer Success Manager

    2 weeks ago

    San Francisco, California, United States Parspec, Inc Full time

    Revolutionize the Construction Supply Chain with ParspecParspec is a pioneering company transforming the $5 trillion building construction products industry by digitizing and organizing product data. Our digital platform empowers designers and builders to quickly identify the right products for their projects, while the supply chain generates new leads and...

  • Senior Customer Success Manager

    3 weeks ago

    San Francisco, California, United States Gong Full time

    About the RoleGong is revolutionizing revenue organizations by harnessing customer interactions to drive business efficiency, improve decision-making, and accelerate revenue growth. As a Senior Customer Success Manager, you will be a trusted strategic advisor to revenue and operational leaders, driving strategic plans and business transformation while...

  • Senior Customer Success Manager

    2 weeks ago

    San Francisco, California, United States Parspec, Inc Full time

    Unlock the Power of ParspecParspec, Inc is revolutionizing the construction supply chain by digitizing and organizing the industry's product data. As a Senior Customer Success Manager, you will play a crucial role in driving the success of our top enterprise accounts.Key Responsibilities:Serve as the primary contact for executive stakeholders within top...

  • Senior Customer Success Manager

    1 month ago

    San Francisco, California, United States OneTrust Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at OneTrust. As a Senior Customer Success Manager, you will be responsible for driving customer adoption, identifying and mitigating potential roadblocks, and performing system and process health checks to maximize the value customers receive from...

  • Senior Customer Success Manager

    3 weeks ago

    San Francisco, California, United States Gong Full time

    About the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team at Gong. As a key member of our revenue organization, you will be responsible for driving customer engagement, product adoption, and business outcomes.Key ResponsibilitiesBe a trusted strategic advisor to senior revenue and revenue operations leaders to uncover...

  • Senior Customer Success Manager

    4 weeks ago

    San Francisco, California, United States inPowered Full time

    Senior Customer Success ManagerinPowered is seeking a highly skilled Senior Customer Success Manager to drive renewal revenue growth and improve end customer experience. As a key member of our team, you will be responsible for delivering exceptional customer success through strategic insights, data-driven storytelling, and high operational standards.Key...

  • Senior Customer Success Manager

    3 weeks ago

    San Francisco, California, United States adjust Full time

    Unlock Your Potential with AdjustAt Adjust, we're on a mission to empower businesses to succeed in the ever-evolving world of mobile advertising. As a Senior Customer Success Manager, you'll play a vital role in helping our clients achieve their goals and drive growth through our cutting-edge platform.Drive Customer SuccessAs a key member of our Business...

  • Senior Customer Success Manager

    4 weeks ago

    San Francisco, California, United States adjust Full time

    About the RoleWe're seeking a highly skilled Senior Customer Success Manager to join our team at Adjust. As a key member of our Business Development Department, you will be responsible for maintaining strong relationships with our existing clients and ensuring their success through the effective use of our suite of tools.Key ResponsibilitiesDrive retention...

  • Senior Strategic Customer Success Manager

    2 weeks ago

    San Francisco, California, United States Lob Full time

    Job Title: Senior Strategic Customer Success ManagerWe are seeking a highly skilled Senior Strategic Customer Success Manager to join our team at Lob. As a Senior Strategic Customer Success Manager, you will be responsible for developing and executing account plans to drive customer success and growth.Key Responsibilities:Develop deep knowledge of customers'...

  • Senior Customer Success Manager

    3 weeks ago

    San Francisco, California, United States inPowered Full time

    Senior Customer Success ManagerinPowered is seeking a highly skilled Senior Customer Success Manager to drive renewals and business growth for our clients. As a key member of our team, you will be responsible for ensuring partner retention and satisfaction by delivering exceptional service through strategic insights, data-driven storytelling, and high...

  • Senior Customer Success Manager

    4 weeks ago

    San Francisco, California, United States Populus Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Populus. As a key member of our customer success team, you will be responsible for training and managing our new and existing customer base.In this role, you will work closely with our product team to bring customer feedback and insights to enhance our current offering...

  • Senior Customer Success Manager

    3 weeks ago

    San Francisco, California, United States Populus Full time

    Job OverviewWe are seeking a highly skilled Customer Success Manager to join our team at Populus. As a key member of our customer success team, you will be responsible for training and managing our new and existing customer base. Your primary goal will be to ensure customer satisfaction and retention, while also identifying opportunities for upselling and...

  • Senior Customer Success Manager

    2 weeks ago

    San Francisco, California, United States Populus Full time

    Job OverviewWe are expanding our customer base at a rapid pace. As a key member of our customer success team, you will be responsible for training and managing our new and existing customer base. In addition to working with customers post-sales, you will provide valuable feedback to our product team to enhance our current offering and future roadmap. Working...

  • Senior Customer Success Manager

    4 weeks ago

    San Francisco, California, United States Instrumentl Full time

    About InstrumentlInstrumentl is a leading platform for nonprofits and grant writers, empowering them to grow revenue through a personalized process. Our mission is to be a force multiplier on the nonprofit sector, and we're committed to building a diverse team that shares our passion for creating impact.Job SummaryWe're seeking a Senior Customer Success...

  • Customer Success Manager

    3 weeks ago

    San Francisco, California, United States Carta Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Carta. As a Customer Success Manager, you will be responsible for driving successful outcomes for our customers, mitigating churn, and affecting expansion. You will work closely with our cross-functional teams to ensure seamless customer experiences and provide...

  • Senior Customer Success Manager

    3 weeks ago

    San Francisco, California, United States inPowered Full time

    Senior Customer Success ManagerinPowered's AI platform empowers brands to maximize their content marketing ROI. Leveraging Artificial Intelligence and years of machine learning, our Content Intelligence and Content Distribution solutions enable marketers to collect proprietary data and drive real ROI – positively impacting brand perception, increasing...