Workstation Support Specialist

2 weeks ago


Nashville, Tennessee, United States Brooksource Full time

Brooksource is seeking an experienced Workstation Support Technician to join our team. The ideal candidate will have a passion for delivering exceptional customer service and a strong background in troubleshooting and resolving technical issues related to desktop, laptop, and hardware technologies.

Responsibilities:

\u2022 Provide technical support and assistance to Brooksource clients
\u2022 Troubleshoot and resolve technical issues related to desktop, laptop, and hardware technologies
\u2022 Collaborate with internal teams to ensure seamless support and service delivery

Requirements:

\u2022 2+ years of experience in a technical support role
\u2022 Strong customer service skills and ability to communicate technical information to non-technical stakeholders
\u2022 Proficiency in Windows and Mac operating systems
\u2022 Familiarity with Active Directory and Microsoft Outlook/Exchange environments
\u2022 Ability to work in a fast-paced environment and prioritize multiple tasks

Preferred Qualifications:

\u2022 A+ Certification
\u2022 Experience working with networking equipment (routers, switches, and hubs)
\u2022 Associates Degree in a related field



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