Help Desk Support Specialist

1 month ago


Nashville, Tennessee, United States K2 Staffing, LLC Full time

Our client, a leading IT Solutions Company, is seeking a Help Desk Support Level II Technician to join their team. As a key member of the technical support team, you will provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals, and presentations. You will work closely with sales to provide technical assessments, implementation, and ongoing technical account management. Key responsibilities include deploying and managing Windows Servers and Active Directory, designing Local Area Networks, implementing and monitoring network security, optimizing and maintaining network software and hardware, building and deploying file servers and cloud computing solutions, configuring and deploying VOIP solutions, performing network infrastructure troubleshooting, managing Microsoft Exchange Server, and telephone solutions. The ideal candidate will have a minimum of 3 years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, and workstations, as well as experience in a client-facing environment such as sales engineering. Excellent verbal and written communication skills are essential, as is the ability to work with clients at a business level to understand their current and historic issues regarding their business and technology. Strong organizational and time-management skills are also required. Experience with RMM (remote monitoring and management) tools and sales training is a plus. Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.



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