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Patient Registration Coordinator

2 months ago

Huntington, West Virginia, United States Marshall Health Full time

Position Overview:
As a vital member of our healthcare team, the Front Desk Registration role is essential in ensuring a smooth and welcoming experience for all patients.

Key Responsibilities:

  • Professionally greets and registers all incoming patients, ensuring effective communication both in person and over the phone.
  • Handles telephone inquiries promptly and courteously, utilizing excellent telephone etiquette to take comprehensive messages and direct calls appropriately.
  • Schedules appointments for all healthcare providers, confirming each appointment one day in advance.
  • Accurately collects and verifies demographic and insurance information from patients.
  • Manages patient accounts and co-payments, maintaining precise records of daily transactions and ensuring sufficient change for payments.
  • Addresses patient inquiries regarding basic insurance or billing matters, or refers them to the appropriate personnel when necessary.
  • Maintains a clean and organized work station and ensures all equipment is restocked and ready for use.
  • Assists in locating records, reports, or other essential information as requested by healthcare providers.
  • Performs additional duties as assigned to support the overall operations of the office.

Qualifications:
Education: High school diploma or GED required.

Experience: A minimum of six months of experience in a medical office environment is preferred. Familiarity with medical terminology, word processing, and computer skills is advantageous. Candidates who demonstrate professionalism in both personal interactions and telephone communications are highly valued.

Note: Internal candidates should contact Human Resources to confirm eligibility prior to applying.