Merchandising Operations Manager

4 weeks ago


New York, New York, United States Macy's Full time
Job Description

At Macy's, we're committed to creating a brighter future with bold representation for all. As a key member of our team, you'll play a vital role in driving our mission forward. We're looking for a talented Merchandising Operations Manager to join our team

Key Responsibilities:
  • Develop and execute drop ship strategies to maximize growth and profitability.
  • Serve as the liaison for all drop ship onboarding for both Macy's and Bloomingdale's.
  • Collaborate cross-functionally to identify and implement operational and systemic process improvements.
  • Oversee the project management of vendor onboarding, working with merchandising to ensure that vendor products are ready for a successful and timely launch.
  • Continuously optimize the onboarding process for new vendors, meeting timeline targets and capacity levels.
  • Manage relationships with shipping carriers and external providers involved in vendor onboarding activities.
  • Ensure that all vendor compliance documentation and contracts are updated and accurate.
  • Regularly create and provide status reports to key stakeholders.
  • Lead training sessions for merchants on the onboarding process and best practices.
  • Maintain and update vendor direct merchant and vendor-facing documentation and best practices.
  • Lead a team responsible for supporting and managing the day-to-day onboarding process.
  • Ensure accurate maintenance of all data for drop ship suppliers in our systems.

Requirements:
  • Proven ability to oversee vendor onboarding projects, ensuring timely and successful product launches.
  • Skills in identifying and implementing operational and systemic process improvements to enhance efficiency.
  • Experience managing relationships with shipping carriers and external providers, and ensuring compliance with documentation and contracts.
  • Ability to work effectively across functional teams, including merchandising, technology, vendors, and accounts payables.
  • 3+ years of management and training experience, with strong leadership skills to guide a team and conduct training sessions.
  • Excellent facilitation and interpersonal skills, with the ability to present information clearly and maintain open communication with stakeholders.
  • Proficiency in maintaining and managing accurate data for drop ship suppliers within systems.
  • Working knowledge of EDI integrations and how they apply to drop ship and marketplace operations.
  • Knowledge of MS Office programs, including Word, Excel, and PowerPoint.
  • Ability to drive and manage both existing and new initiatives related to digital fulfillment with agility and a focus on continuous improvement.

About Us:
Macy's is a leading retail company committed to creating a brighter future with bold representation for all. We're dedicated to providing our customers with an exceptional shopping experience, and we're looking for talented individuals like you to join our team

What We Offer:
  • An inclusive, challenging, and refreshingly fun work environment.
  • Competitive pay and benefits rooted in principles of equity.
  • Performance incentives and annual merit review.
  • Merchandise discounts.
  • Health and Wellness Benefits across medical, dental, vision, and additional insurance.
  • Retirement Savings Plan with 401k match opportunity.
  • Employee Assistance Program (mental health counseling and legal/financial advice).
  • Resources for continuous learning, career growth, and leadership development.
  • 8 paid holidays.
  • Paid Time Off (first year prorated depending on start date).
  • Tuition reimbursement program.
  • Colleague Resource Groups (CRGs) and give-back/volunteer opportunities.
  • Empowerment and autonomy to perform impactful work with tangible results.


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