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Retail Service Specialist

1 month ago

Westlake, Ohio, United States AAA East Central Full time

We are seeking a talented Retail Service Specialist to join our team at AAA East Central. As a key member of our branch network, you will play a vital role in delivering exceptional customer service and sales experiences to our members.

Responsibilities

  • Provide legendary service to members and customers, ensuring a positive experience with every interaction
  • Offer a range of products and services, including DMV vehicle license, registration, and notary services
  • Meet and exceed sales and service goals, earning incentives and recognition for outstanding performance
  • Prepare and provide travel-related materials, such as TripTik travel routings and marked road maps
  • Issue passport photos and accept payments for various products and services
  • Make hotel and car rental reservations, and provide travel destination information

Qualifications

  • Experience in retail sales, banking, or similar customer service/sales environments
  • Proven ability to exceed assigned sales or service quality goals
  • Must be able to obtain and maintain a valid notary license
  • Experience with Microsoft Office basics
  • Ability to work overtime, including Saturdays, and travel locally when necessary
  • A high school diploma or GED

Benefits:

  • Extraordinary medical, dental, vision, and life benefits
  • 401(k) Savings plan with company match
  • Tuition assistance
  • PTO for community volunteer programs
  • Wellness program
  • Employee discounts on membership, insurance, travel, entertainment, services, and more

As a member of our team, you will be part of a diverse and dynamic organization that values teamwork, innovation, and customer satisfaction. We offer a competitive compensation package, opportunities for professional growth and development, and a collaborative work environment that supports your success.

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