Consumer Loan Servicing Specialist
1 day ago
The Consumer Loan Servicing Specialist is responsible for the day-to-day servicing of auto and marine loans. This role involves engaging with customers to provide excellent customer service, responding to inquiries, and resolving issues related to loan accounts. The ideal candidate will have a strong understanding of lending laws and regulations, as well as excellent communication and problem-solving skills.
Key Responsibilities:
Engage with customers to provide excellent customer service and respond to inquiries related to loan accounts
Collaborate with management and team members to accurately and efficiently assist customers
Make collection counseling calls for past due consumer loans and work with the default servicing team to refer seriously delinquent accounts
Prepare verbal and written payoff quotes and process payoff transactions in the core servicing system
Send welcome letters and emails to new loan customers and monitor insurance coverage on marine loans
Perform system maintenance as needed, including payment corrections, address changes, and loan coding corrections
Requirements:
The ideal candidate will have 1-2 years of experience in consumer loan servicing and a strong understanding of lending laws and regulations. Proficiency in MS Office and experience with Encompass, Cleartouch, and Nautilus software is preferred. A high school diploma or equivalent is required, and a bachelor's degree in finance is preferred.
Necessary Competencies:
The successful candidate will possess the following competencies:
Resilience
Collaboration
Communication
Service Orientation
Quality Focused
Organizational Skills
Accountability
-
Consumer Loan Servicing Specialist
3 weeks ago
Westlake, Ohio, United States First Federal Lakewood Full timeJob SummaryWe are seeking a highly skilled Consumer Loan Servicing Specialist to join our team at First Federal Lakewood. As a Consumer Loan Servicing Specialist, you will be responsible for the day-to-day servicing of auto and marine loans, providing excellent customer service, and ensuring timely and accurate processing of loan transactions.Key...
-
Consumer Loan Servicing Specialist
5 days ago
Westlake, Ohio, United States First Mutual Holding Company Full timeJob Title: Consumer Loan Servicing SpecialistAt First Mutual Holding Company, we are seeking a highly skilled Consumer Loan Servicing Specialist to join our team. As a key member of our loan servicing team, you will be responsible for providing exceptional customer service to our consumers, ensuring timely and accurate loan servicing, and collaborating with...
-
Consumer Loan Servicing Specialist
5 days ago
Westlake, Ohio, United States First Mutual Holding Co. Full timeJob SummaryThe Consumer Loan Servicing Specialist is a key role within our organization, responsible for the day-to-day servicing of auto and marine loans. This position requires strong communication and problem-solving skills, as well as the ability to work effectively with customers and internal teams.Key ResponsibilitiesEngage with customers to provide...
-
Consumer Loan Servicing Specialist
2 days ago
Westlake, Ohio, United States First Federal Lakewood Full timeJob SummaryThe Consumer Loan Servicing Specialist is responsible for the day-to-day servicing of auto and marine loans and assisting customers with consumer loan inquiries and issues.Key ResponsibilitiesEngage with customers to provide excellent customer service and respond to consumer loan inquiries related to account status, payments, and other...
-
Consumer Loan Servicing Specialist
6 days ago
Westlake, Ohio, United States First Mutual Holding Company Full timeJob SummaryThe Consumer Loan Servicing Specialist is a key role within our organization, responsible for the day-to-day servicing of auto and marine loans. This position requires strong communication and problem-solving skills to provide excellent customer service and resolve consumer loan inquiries and issues.Key ResponsibilitiesEngage with customers via...
-
Consumer Loan Servicing Specialist
5 days ago
Westlake, Ohio, United States First Mutual Holding Co. Full timeJob SummaryWe are seeking a highly skilled Consumer Loan Servicing Specialist to join our team at First Mutual Holding Co. This role is responsible for the day-to-day servicing of auto and marine loans, as well as assisting customers with consumer loan inquiries and issues.Key ResponsibilitiesCustomer Service: Engage with customers by phone, email, and mail...
-
Consumer Loan Servicing Specialist
3 weeks ago
Westlake, Ohio, United States First Federal Lakewood Full timeJob SummaryWe are seeking a highly skilled Consumer Loan Servicing Specialist to join our team at First Federal Lakewood. As a key member of our loan servicing team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our consumer loan portfolio.Key ResponsibilitiesCustomer Service: Engage with customers by...
-
Consumer Loan Servicing Specialist
18 hours ago
Westlake, Ohio, United States First Federal Lakewood Full timeJob DescriptionAt First Federal Lakewood, we are seeking a highly skilled Consumer Loan Servicing Specialist to join our team. As a key member of our loan servicing department, you will be responsible for the day-to-day servicing of auto and marine loans, ensuring timely and accurate processing of customer inquiries and issues.Key Responsibilities:Provide...
-
Consumer Loan Servicing Specialist
1 day ago
Westlake, Ohio, United States First Federal Lakewood Full timeJob SummaryThe Consumer Loan Servicing Specialist is responsible for the day-to-day servicing of auto and marine loans, ensuring timely and accurate processing of customer inquiries and issues.Key ResponsibilitiesEngage with customers via phone, email, and mail to provide exceptional customer service, responding to inquiries related to account status,...
-
Consumer Loan Servicing Representative
5 days ago
Westlake, Ohio, United States First Mutual Holding Co. Full timeJob SummaryThe Consumer Loan Servicing Specialist is a key role in our organization, responsible for providing exceptional customer service and ensuring the smooth operation of our consumer loan servicing activities.Key ResponsibilitiesEngage with customers through phone, email, and mail to provide timely and accurate responses to their inquiries and...
-
Consumer Loan Servicing Representative
3 weeks ago
Westlake, Ohio, United States First Federal Lakewood Full timeJob SummaryThe Consumer Loan Servicing Specialist is a key role within our organization, responsible for the day-to-day servicing of auto and marine loans. This position requires strong communication and problem-solving skills, as well as the ability to work effectively with customers and internal stakeholders.Key ResponsibilitiesCustomer Service and...
-
Auto Loan Servicing Representative
5 days ago
Westlake, Ohio, United States First Federal Lakewood Full timeJob Summary:The Consumer Loan Servicing Specialist is responsible for the day-to-day servicing of auto and marine loans, ensuring timely and accurate communication with customers, and collaborating with management and team members to resolve customer inquiries and issues.Key Responsibilities:• Engage with customers via phone, email, and mail to provide...
-
Consumer Compliance Specialist
3 weeks ago
Westlake, Ohio, United States FMHC Full timeJob Title: Consumer Compliance AnalystFMHC is seeking a highly skilled Consumer Compliance Analyst to support our mission of promoting consumer protection and compliance in the banking industry.Job Summary:The Consumer Compliance Analyst will be responsible for coordinating and conducting compliance reviews, providing guidance on consumer protection laws,...
-
Consumer Compliance Specialist
3 weeks ago
Westlake, Ohio, United States FMHC Full timeJob Title: Consumer Compliance AnalystFMHC is seeking a highly skilled Consumer Compliance Analyst to support our mission of supporting the growth and operational needs of mutual banks in ways that allow them to serve their communities.Job Summary:The Consumer Compliance Analyst will be responsible for coordinating and conducting compliance reviews,...
-
Consumer Compliance Specialist
3 weeks ago
Westlake, Ohio, United States FMHC Full timeJob Title: Consumer Compliance AnalystFMHC is seeking a highly skilled Consumer Compliance Analyst to support our mission of supporting the growth and operational needs of mutual banks in ways that allow them to serve their communities.Job Summary:The Consumer Compliance Analyst will be responsible for coordinating and conducting compliance reviews,...
-
Consumer Compliance Specialist
3 weeks ago
Westlake, Ohio, United States FMHC Full timeJob SummaryThe FMHC Consumer Compliance Analyst plays a crucial role in ensuring the bank's compliance with consumer protection laws and regulations. This position requires a strong understanding of banking laws, regulations, and guidelines, as well as excellent analytical and communication skills.Key ResponsibilitiesAssist in the development and...
-
Consumer Compliance Specialist
3 weeks ago
Westlake, Ohio, United States FMHC Full timeJob Title: Consumer Compliance AnalystFMHC is seeking a highly skilled Consumer Compliance Analyst to support our mission of supporting the growth and operational needs of mutual banks in ways that allow them to serve their communities.Job Summary:The Consumer Compliance Analyst will be responsible for coordinating and conducting compliance reviews,...
-
Consumer Compliance Specialist
3 weeks ago
Westlake, Ohio, United States FMHC Full timeJob Title: Consumer Compliance AnalystFMHC is seeking a highly skilled Consumer Compliance Analyst to support our mission of promoting consumer protection and compliance in the banking industry.Job Summary:The Consumer Compliance Analyst will be responsible for coordinating and conducting compliance reviews, providing guidance on consumer protection laws,...
-
Consumer Compliance Specialist
3 weeks ago
Westlake, Ohio, United States FMHC Full timeJob SummaryThe FMHC Consumer Compliance Analyst plays a crucial role in ensuring the bank's compliance with consumer protection laws and regulations. This position requires a strong understanding of banking laws, regulations, and guidelines, as well as excellent analytical and communication skills.Key ResponsibilitiesAssist in the development and...
-
Consumer Compliance Specialist
4 weeks ago
Westlake, Ohio, United States First Mutual Holding Co Full timeJob SummaryThe FMHC Consumer Compliance Analyst plays a crucial role in ensuring the bank's compliance with consumer protection laws and regulations. This position requires a strong understanding of banking laws, regulations, and guidelines, as well as excellent analytical and communication skills.Key ResponsibilitiesAssist in the development and...