IT Business Services Specialist

4 days ago


Westlake, Ohio, United States Solera, Inc. Full time
About the Role

Solera, Inc. is seeking a highly motivated and experienced IT Business Services Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional support to our end-users, both in-office and remotely.

The ideal candidate will have a strong background in IT support, with experience in troubleshooting software and hardware issues on multiple platforms. You will also be responsible for onboarding and offboarding end-users, as well as supporting our office technology platforms, including wireless and wired networks, conference room technology, and AV streaming technology.

As a Business Services Technician, you will be the primary liaison between IT and other business units, ensuring that technology needs and objectives are met. You will also be responsible for asset management, end-point management, and training and providing documentation to Level 1 and 2 support team members.

Key Responsibilities:

  • Provide exceptional support to end-users, both in-office and remotely
  • Troubleshoot software and hardware issues on multiple platforms
  • Onboard and offboard end-users
  • Support office technology platforms, including wireless and wired networks, conference room technology, and AV streaming technology
  • Act as primary liaison between IT and other business units
  • Manage assets and end-points
  • Train and provide documentation to Level 1 and 2 support team members

Requirements:

  • Minimum 5 years macOS and iOS support experience in a corporate environment
  • Minimum 7 years Windows 10/11 support experience in a corporate environment
  • Strong basic and advanced troubleshooting skills
  • Experience with Office 365 administration
  • Experience with Active Directory or similar tools
  • Creative thinking and resourcefulness
  • Effective communication skills, both verbal and written
  • Strong documentation abilities

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.



  • Westlake, Ohio, United States Solera, Inc. Full time

    About Solera, Inc.Solera, Inc. is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities.The RoleThis role is based on site at our...


  • Westlake, Ohio, United States Lyons Magnus Full time

    {"Job Title": "Customer Service Specialist II", "Job Description": "Customer Service Specialist IILyons Magnus is seeking a highly motivated Customer Service Specialist II to join our customer operations team. As a key member of our team, you will be responsible for delivering exceptional customer service experiences at all points of the business cycle, from...


  • Westlake, Ohio, United States Fidelity TalentSource LLC Full time

    Job Title: Service Desk SpecialistFidelity TalentSource is seeking a highly skilled Service Desk Specialist to join our team. As a Service Desk Specialist, you will be responsible for providing technical support to internal end users, ensuring hardware and software functionality, and resolving issues in a timely and efficient manner.Responsibilities:Record,...


  • Westlake, Ohio, United States Charles Schwab Full time

    Job Title:Stock Plan Services SpecialistAbout the Role:We are seeking a highly skilled and motivated Stock Plan Services Specialist to join our team at Charles Schwab. As a key member of our team, you will be responsible for providing exceptional service to our clients, facilitating transactions for stock option awards, restricted stock units, and employee...


  • Westlake, Ohio, United States Lyons Magnus Full time

    Customer Service Specialist IILyons Magnus is a leading food industry company that prides itself on innovation and creativity. We are seeking a highly motivated Customer Service Specialist II to join our customer operations team.Key Responsibilities:Provide exceptional customer service experiences at all points of the business cycle, including product...


  • Westlake, Ohio, United States Golden Reserve LLC Full time

    Join Our Team as a Client Services SpecialistGolden Reserve LLC is seeking an experienced Client Services Specialist to join our team in Sheffield Village. As a Client Services Specialist, you will be responsible for managing our entire back-end client sales process, including building client roadmaps and delivering world-class first-line ongoing client...


  • Westlake, Ohio, United States Ultraviolet Resources Full time

    Job Title: Marketing & Business Growth SpecialistUltraviolet Resources is seeking a highly skilled Marketing & Business Growth Specialist to join our team. As a key member of our marketing and sales teams, you will be responsible for developing and implementing effective marketing strategies to drive business growth and increase brand visibility.Key...


  • Westlake, Ohio, United States Golden Reserve LLC Full time

    Join Golden Reserve LLC as a Client Services SpecialistWe are seeking an experienced Client Services Specialist to join our team at Golden Reserve LLC. As a Client Services Specialist, you will play a critical role in managing our client sales process, delivering exceptional first-line ongoing client support and service, and facilitating start-to-finish...


  • Westlake, Ohio, United States Golden Reserve LLC Full time

    Join Our Team as a Client Services SpecialistGolden Reserve LLC is seeking an experienced Client Services Specialist to join our team in Sheffield Village. This role combines the responsibilities of a Paraplanner and Client Services Coordinator, offering a unique opportunity for growth and development.As a Client Services Specialist, you will be responsible...


  • Westlake, Ohio, United States MRK Technologies Full time

    Unlock Your Potential as a Cybersecurity Solutions SpecialistAt MRK Technologies, we're on a mission to revolutionize the way businesses approach cybersecurity. As a Cybersecurity Solutions Specialist, you'll play a critical role in helping our clients navigate the ever-evolving threat landscape and stay ahead of the curve.Key Responsibilities:Identify and...


  • Westlake, Ohio, United States Lyons Magnus Full time

    {"title": "Customer Service Specialist II", "description": "Job SummaryLyons Magnus is seeking a highly motivated Customer Service Specialist II to join our customer operations team. This role involves co-leading account management in manufacturing with broadline distribution experience, partnering with Sales Account Executives to support sales objectives,...


  • Westlake, Ohio, United States Golden Reserve LLC Full time

    Join Our Team as a Client Services SpecialistGolden Reserve LLC is seeking an experienced Client Services Specialist to join our team in Sheffield Village. This role combines the responsibilities of a Paraplanner and Client Services Coordinator, offering a unique blend of skills and expertise.As a Client Services Specialist, you will be responsible for...


  • Westlake, Ohio, United States Golden Reserve LLC Full time

    Join Golden Reserve LLC as a Financial Paraplanner/Client Services SpecialistWe are seeking an experienced professional to join our team as a Financial Paraplanner/Client Services Specialist. This role is a unique blend of a Paraplanner and Client Services Coordinator, responsible for managing our entire back-end client sales process, delivering world-class...


  • Westlake, Ohio, United States Golden Reserve LLC Full time

    Join Our Team as a Client Services SpecialistGolden Reserve LLC is seeking an experienced Client Services Specialist to join our team in Sheffield Village. This role combines the responsibilities of a Paraplanner and Client Services Coordinator, offering a unique opportunity for growth and development.Key Responsibilities:Manage the back-end client sales...


  • Westlake, Ohio, United States AutoNation Full time

    AutoNation is a leading automotive retailer in the United States, offering innovative products and exceptional services to empower our customers to make informed decisions.We are seeking a highly skilled Service Warranty Claims Specialist to join our team. This role is responsible for reviewing and completing warranty claims, preparing and recording warranty...

  • Deployment Specialist

    2 weeks ago


    Westlake, Ohio, United States Pyramid Consulting Full time

    Job Title: Deployment SpecialistWe are seeking a highly skilled Deployment Specialist to join our team at Pyramid Consulting, Inc. in the Financial Industry.Job Summary:The Deployment Specialist will be responsible for creating and supporting effective communications internally and externally, building, developing, and completing plans to deploy strategic,...


  • Westlake, Ohio, United States First Federal Lakewood Full time

    Job SummaryWe are seeking a highly skilled Consumer Loan Servicing Specialist to join our team at First Federal Lakewood. As a Consumer Loan Servicing Specialist, you will be responsible for the day-to-day servicing of auto and marine loans, providing excellent customer service, and ensuring timely and accurate processing of loan transactions.Key...


  • Westlake, Ohio, United States First Mutual Holding Company Full time

    Job Title: Consumer Loan Servicing SpecialistAt First Mutual Holding Company, we are seeking a highly skilled Consumer Loan Servicing Specialist to join our team. As a key member of our loan servicing team, you will be responsible for providing exceptional customer service to our consumers, ensuring timely and accurate loan servicing, and collaborating with...


  • Westlake, Ohio, United States AAA East Central Full time

    We are seeking a talented Retail Service Specialist to join our team at AAA East Central. As a key member of our branch network, you will play a vital role in delivering exceptional customer service and sales experiences to our members.ResponsibilitiesProvide legendary service to members and customers, ensuring a positive experience with every...


  • Westlake, Ohio, United States First Mutual Holding Co. Full time

    Job SummaryThe Consumer Loan Servicing Specialist is a key role within our organization, responsible for the day-to-day servicing of auto and marine loans. This position requires strong communication and problem-solving skills, as well as the ability to work effectively with customers and internal teams.Key ResponsibilitiesEngage with customers to provide...