Front Desk Associate

1 month ago


Las Vegas, Nevada, United States Hilton Grand Vacations Full time
Job Title: Front Desk Clerk Job Summary: We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Hilton Grand Vacations. As a Front Desk Clerk, you will be the first point of contact for our guests and owners, providing exceptional service and ensuring a positive experience. Key Responsibilities: * Ensure that every interaction with a guest or owner is a positive and memorable experience * Input information into the computerized reservations system to update and maintain records * Access the reservation system to resolve unit availability and assist guests with reservations or changes as required * Generate invoices and collect monies due through the rental program and merchandise sales * Maintain safety deposit boxes * Receive housekeeping and maintenance requests or work orders and contact the accurate departmental personnel * Prepare and consistently restock the front desk with supplies, including preparing arrival packets * Provide information on area attractions and resort amenities Requirements: * High School Graduate or Equivalent * Proficient in the English language to communicate both verbally and in writing with guests, owners, and co-workers * Ability to adjust to schedule changes and cover shifts on short notice to meet business demands * Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands * Prior cash handling and data entry experience required Preferred Qualifications: * Prior hospitality or related experience * Bilingual About Us: Hilton Grand Vacations is a leading provider of vacation ownership and hospitality services. We are committed to delivering exceptional experiences for our guests and owners, and we are seeking talented individuals to join our team. Equal Opportunity Employer: Hilton Grand Vacations is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodation: We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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