Marketing Representative Front Desk
6 days ago
Hilton Grand Vacations is a leading hospitality company offering unparalleled opportunities for growth and development. As a Marketing Representative Front Desk, you will play a vital role in promoting our brand and delivering exceptional customer experiences.
Compensation
Our Marketing Representatives earn a competitive salary, with a base rate of $60,000 to $100,000 per year. In addition to their base pay, they also receive generous commissions on every qualified tour booked, as well as a monthly bonus based on volume. Top performers can earn up to $200,000 annually.
Job Description
We are seeking highly motivated and experienced professionals to join our team as Marketing Representatives. As a Marketing Representative, you will be responsible for booking eligible tours on the phone and face-to-face, as well as selling mini-vacation packages to other HGV resorts. You will respond to guest requests in a timely manner and represent HGV in a professional manner in all hotel properties where this program is operating.
Key Responsibilities
- Assist with tour and marketing related issues.
- Confirm appointments with guests to ensure tour reservations and improve show rate, strive for results.
- Ensure all marketing initiatives are delivered.
- Build and develop a motivated team environment out in the field.
- Meet or exceed performance metrics.
- Ensure guests meet minimum eligibility for gifts as approved or promote a courtesy tour.
- Champion Hilton quality customer care service throughout all Marketing channels.
- Secure future business through face-to-face POS package sales.
Why Team Members Enjoy Working with Us
HGV offers a comprehensive benefits package, including competitive earning potential, outstanding healthcare options, paid time off, and a Go Hilton Team Member Travel Program. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Qualifications
To be successful as a Marketing Representative, you will need:
- Minimum 1 year proven sales, sales related marketing, concierge, or optional tour and activity sales experience.
- Intermediate computer proficiency with the ability to learn.
- Able to work a flexible schedule to include evenings, weekends, and holidays.
- High School diploma or equivalent.
- Fluency in English (speak, read and write).
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- 6 months or more previous experience working in the timeshare industry.
- Thorough understanding of the area with ability to explain activities, restaurants, and destinations.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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