Account Professional

5 days ago


Federal Way, Washington, United States Gallagher Full time
About the Role

We're seeking a highly motivated and detail-oriented Account Professional to join our team at Gallagher. As an Account Professional, you will play a critical role in servicing our clients and providing exceptional customer service.

Key Responsibilities
  • Assist Account Managers, Account Executives, Producers, and Brokers in servicing designated groups of clients or books of business related to marketing, claims, administration, and sales.
  • Typically assigned to accounts with less complex needs and no renewal goals associated with assigned accounts. Under the direction of more senior staff, provide administrative support to an assigned group of clients.
  • Resolve customer service inquiries that require research and interactions with carriers or agents.
  • Generally require assistance when resolving more complex problems. Day-to-day client contacts are generally mid- or lower-level client staff and contact with clients. Respond to client questions and maintain a log of conversations.
  • Market new and renewal accounts according to company procedures.
  • Evaluate all proposals to include in spreadsheets.
  • Prepare renewals and client information presentations and assist in preparing RFP responses.
  • May provide guidance and direction to Customer Service Representatives or administrative support.
Requirements
  • High School Diploma/GED and 1+ years of related experience.
  • Appropriate license (preferred).
  • Understanding of the insurance brokerage business and customer service processes/tasks.
What We Offer
  • Competitive salary.
  • Great teams and exciting career opportunities.
  • Medical/dental/vision plans, which start from day one.
  • Life and accident insurance.
  • 401(K) and Roth options.
  • Tax-advantaged accounts (HSA, FSA).
  • Educational expense reimbursement.
  • Paid parental leave.
  • Digital mental health services (Talkspace).
  • Flexible work hours (availability varies by office and job function).
  • Training programs.
  • Gallagher Thrive program elevating your health through challenges, workshops, and digital fitness programs for your overall wellbeing.
  • Charitable matching gift program.
  • And more...


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