Catering and Events Supervisor

2 weeks ago


Tucson, Arizona, United States The Westin La Paloma Resort & Spa Full time
About Us

Welcome to The Westin La Paloma Resort & Spa, a premier destination nestled in the scenic foothills of Tucson's Santa Catalina Mountains. Our expansive 250-acre resort features 487 luxurious accommodations and over 60,000 square feet of versatile meeting space. We pride ourselves on offering exceptional employment opportunities across various departments, including rooms division, food and beverage, and administrative roles. Full-time associates enjoy comprehensive health and welfare benefits, paid time off, complimentary meals in our associate dining room, and discounted travel at over 6,000 Marriott hotels worldwide.

Position Overview

The Conference Services Manager plays a pivotal role in orchestrating memorable events that exceed client expectations. This position requires effective communication, meticulous planning, and strong leadership skills to ensure every event is executed flawlessly.

Key Responsibilities
  • Enhance meeting planner satisfaction by implementing strategies to improve evaluation scores.
  • Foster long-term relationships with clients to encourage repeat business.
  • Conduct hotel planning visits and deliver engaging client presentations.
  • Utilize creative skills to design innovative event setups, menus, and functions, collaborating closely with the culinary team.
  • Coordinate with the banquet department to ensure seamless event execution and make quick decisions when necessary.
  • Oversee the detailed execution of all banquet event orders generated by the Conference Services Department.
  • Manage audio/visual equipment as a profit center, ensuring all technical needs are met.
  • Maintain proficiency in computer applications, particularly CITY, Word, and Excel.
  • Monitor group room blocks and generate detailed resumes and event orders for operational departments.
  • Collaborate with external vendors to guarantee client satisfaction for all events.
  • Adhere to attendance policies and maintain regular availability for work.
  • Perform additional job-related duties as assigned.
Qualifications
  • Demonstrated experience in hospitality, specifically in conference planning.
  • A minimum of one year of experience in the hospitality industry is required.
  • Experience in a hotel of similar size and quality is essential.
  • Familiarity with Marriott CI/TY systems is preferred.
  • A High School Diploma is required; a Bachelor's Degree is preferred.
  • Proficient in Microsoft Word, Excel, and CITY.
  • Knowledge of sales techniques and revenue management.
  • Understanding of hotel features, benefits, and competitive landscape.
  • Comprehensive knowledge of hotel operations, safety protocols, budget forecasting, hospitality law, and strategic planning.
  • Ability to work effectively under pressure and meet deadlines.
  • Strong verbal and written communication skills, with the ability to adapt to various audiences.
Benefits

At HEI Hotels and Resorts, we are committed to offering a robust benefits program that supports your physical, mental, and financial well-being. Our comprehensive health plans include competitive medical and dental coverage through Anthem Blue Cross Blue Shield, as well as vision insurance through EyeMed. We provide vacation, sick leave, and holiday programs to ensure you have time to recharge. Additional benefits include pet insurance through the ASPCA and a variety of life insurance options, along with short and long-term disability plans. Our 401(k) Savings Plan with matching contributions and discounts through our 'YouDecide' and Hotel Room Discount programs further enhance your employment experience.

We also partner with DailyPay, allowing associates to access their earnings as needed.

HEI Hotels and Resorts is an equal opportunity employer, evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.



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