Transportation Operations Manager

1 day ago

Portland, Oregon, United States SkyHop Global Full time
Job Summary

The Assistant Station Leader will be responsible for overseeing the daily operations of a multi-site transportation station, ensuring the delivery of exceptional customer service and exceeding client expectations. This role requires a strong leader who can direct and manage a team of professionals to achieve business goals and objectives.

Key Responsibilities:

  • Provide leadership and direction to team members responsible for transportation and schedule management functions.
  • Operate as a successful business unit by reporting on revenues, KPIs, budget planning, and talent management.
  • Ensure a personal commitment to safety is exhibited in the execution of all policies and tasks by all team members.
  • Prepare and execute the most effective daily and weekly work schedule in response to business needs.
  • Coordinate the execution of all activities that result in the achievement of 'Raving Fan' service levels and exceeding client expectations.
  • Direct all recruiting and new employee acquisition initiatives to maintain the designated number of trained, qualified, and fully accountable employees required for successful station operations.
  • Lead and direct the Performance Management process, including timely and accurate documentation and delivery of Performance Disciplinary write-ups, Semi-Annual, Annual Performance Assessments, and individual training plans.
  • Develop an operating team that holds itself accountable for the achievement of SkyHop Global values, with a critical focus on adherence to standard operating procedures.
  • Coordinate and ensure the accurate documentation and completion of vehicle maintenance requirements and records.

Requirements:

  • Establish a strong working relationship with internal departments throughout the organization and the extensive customer base.
  • Bring a high level of passion to exceeding all client expectations.
  • Experience in addressing customer needs/concerns to maintain operational excellence.
  • Ability to properly prioritize, implement, and manage work schedules, projects, and build relationships.
  • Strong technical skills with the capability to produce accurate and timely reports.
  • Fluency in English language, second language helpful.
  • Minimum of two to three years of experience in transportation or related industries a plus.
  • Willing to work a flexible schedule that may require occasional weekend and/or evening work.

Benefits:

  • Company offers a comprehensive benefit package to include: Health, Dental, Vision, Supplemental Benefits, 401(k) with a company match, PTO, and much more.

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