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Customer Success and Operations Specialist

2 months ago

Portland, Oregon, United States SOTTOS Full time
About SOTTOS Group Inc

SOTTOS Group Inc is a Portland-based e-commerce startup backed by high-tier investors and celebrity influencers. We're a small yet mighty team passionate about travel and helping frequent travelers navigate the world with ease.

Job Summary

We're seeking a highly organized and customer-focused individual to join our team as a Customer Service and Operations Specialist. In this hybrid role, you'll work closely with the team to ensure seamless customer interactions, order processing, and logistical tasks.

Key Responsibilities

  • Respond to customer inquiries promptly using our customer service platform, maintaining a positive and professional tone.

  • Manage and resolve inquiries related to products, shipping, returns, and other general questions, providing high-quality service through personalized responses.

  • Oversee order processing, shipping, and fulfillment across multiple platforms, ensuring accurate tracking and record-keeping.

  • Support inventory management by monitoring stock levels and coordinating with suppliers when necessary, working with third-party logistics partners to ensure timely and cost-efficient deliveries.

  • Utilize customer service platforms, shipping software, and inventory management systems to perform daily tasks, tracking and monitoring customer orders and interactions.

Requirements

  • Experience in customer service and operations, preferably in a hybrid or remote environment.

  • Strong organizational skills and attention to detail, with excellent communication skills, both written and verbal.

  • Ability to multitask and prioritize in a fast-paced environment, with tech-savviness and the ability to learn new tools quickly.

  • Familiarity with email management, order tracking, and CRM tools, with a preference for experience with e-commerce or logistics platforms.

Work Schedule

This is a hybrid position with 2-3 days in office, remainder remote, with flexible working hours to manage part-time responsibilities.