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Customer Relations Coordinator

2 months ago

Mobile, Alabama, United States Trinova Inc Full time
Job Overview

Position Type: Full Time

Working Hours: 7:30am-4:30pm CT

Location: Mobile, AL - In Office

Role Summary

The Client Services Coordinator at TriNova Inc. is integral to enhancing and nurturing customer relationships through exceptional communication, logistical support, and record management. This role is pivotal in coordinating the service department's operations by collaborating with technicians, service managers, clients, account managers, and vendors. The Coordinator contributes significantly to the development and expansion of services by partnering with both the Service and Sales teams to meet and surpass organizational objectives.

Key Responsibilities
  • Assist the sales team, service technicians, and clients with service and maintenance requirements.
  • Schedule service appointments, ensuring all relevant details are accurately recorded and confirmed with clients.
  • Engage with customers to discuss their needs, manage service scheduling, and follow up to guarantee satisfaction.
  • Maintain precise data across various systems and utilize dispatching tools to assign technicians effectively.
  • Respond to inquiries from service technicians and customers using efficient communication methods.
  • Identify productivity issues through ongoing communication and quality assessments.
  • Support account managers in monitoring and prompting upcoming services based on maintenance recommendations.
  • Ensure clear communication with clients and internal teams to resolve any issues promptly.
  • Generate and distribute daily service reports for client invoicing and review completed reports for quality assurance.
  • Submit customer documentation along with feedback requests.
  • Collaborate with other departments to meet client needs and achieve company goals.
  • Manage multiple service projects simultaneously to ensure quality delivery.
  • Engage in continuous improvement initiatives to enhance service coordination processes.
  • Uphold quality standards to ensure consistent and high-quality deliverables.
  • Proactively address challenges to maintain uninterrupted service delivery.
  • Foster strong relationships with clients to promote service growth.
  • Adhere to compliance requirements and perform duties ethically in line with the organization's values.
  • Complete additional tasks as assigned.
Qualifications
  • Preferred: Associate's degree in a relevant field.
  • Required: 2+ years of experience in sales and customer service or a combination of education and experience.
  • Proficient in Microsoft Office and other relevant software.
Skills
  • Exceptional customer service and communication skills.
  • Strong organizational abilities and attention to detail.
  • Database management proficiency.
  • Ability to communicate effectively with colleagues and clients.
  • Team-oriented with a positive attitude and strong work ethic.
  • Capable of multitasking in a fast-paced environment.
  • Ability to prioritize tasks based on service demands.
  • Comfortable engaging with clients via phone.
  • Self-motivated and able to work independently.
Benefits
  • Competitive salary with bonus potential.
  • Comprehensive healthcare coverage for employees and dependents.
  • Company-paid life insurance and 401(k) with matching contributions.
  • Three weeks of paid time off annually, plus ten paid holidays.
  • Supplemental benefit programs available.
  • Company-provided cell phone and laptop.
  • Opportunities for growth, education, and career advancement.

TriNova, Inc. is a dedicated manufacturer's representative and distributor, serving various industries for over 50 years, including oil and gas, chemical, environmental, renewable fuels, and more.

TriNova, Inc. is an equal opportunity employer, committed to fostering a diverse and inclusive work environment.

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