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Service Coordinator

1 month ago

Mobile, Alabama, United States Ace Industries, Inc. Full time
Job Summary

A Service Coordinator is a vital role at Ace Industries, Inc., responsible for managing all personnel and administrative aspects of the branches overhead crane service work. The successful candidate will be efficient and resourceful in dispatching technicians, order entry, reviewing reports, and procurement.

The Service Coordinator will collaborate with Ace technicians and other team members on customer work requests, evaluate and make recommendations regarding required repairs or inspections, and maintain rapport with customers by examining work requests, identifying solutions, suggesting improved methods and techniques.

The ideal candidate will have excellent communication skills, be able to work under pressure and deadlines, and possess a strong understanding of computer applications such as Excel and Windows.

Key Responsibilities:

  • Collaborate with Ace technicians and other team members on customer work requests
  • Evaluate and make recommendations regarding required repairs or inspections
  • Maintain rapport with customers by examining work requests, identifying solutions, suggesting improved methods and techniques
  • Review reports for grammar errors, regulation accuracy, and other crucial information
  • Research inspections via computer application and renew recurring inspections
  • Confirm completion of service work and invoice jobs
  • Perform HR, safety, and fleet administration duties

Requirements:

  • Ability to work under pressure and deadlines
  • Ability to work independently
  • Ability to analyze information and problem solve
  • Excellent communication skills
  • Excellent customer service
  • Understanding of computer applications such as Excel and Windows

Working Conditions:

The Service Coordinator will work in an indoor office environment, with a 45-hour workweek and 9-hour shifts. Overtime will be on an as-needed basis.

Ace Industries, Inc. is a leading provider of overhead crane and hoist distribution, manufacturing, and service companies in the United States. We offer a dynamic and supportive work environment, with opportunities for growth and development.