Patient Care Associate
2 weeks ago
Client Support Specialist - Full Time
DAP Health is dedicated to delivering exceptional, comprehensive, and compassionate primary healthcare services to the communities we serve, regardless of their financial circumstances. Our mission is to provide respectful, dignified, and culturally sensitive care as a trusted medical home and safety net for essential health and social services.
Position Overview:
The role of the Client Support Specialist requires outstanding interpersonal and customer service abilities. The ideal candidate will be courteous, helpful, and capable of engaging with the public as the initial point of contact for our healthcare facility, while embodying the mission and core values of DAP Health.
Key Responsibilities:
1. Greet and assist every individual entering the facility with professionalism, maintaining eye contact and a welcoming demeanor.
2. Address customer inquiries and resolve issues in a polite, professional, and timely manner.
3. Deliver consistent, high-quality service to all clients in alignment with DAP Health's core values and customer service standards.
4. Proactively communicate with clients regarding any issues or delays.
5. Keep management informed about the maintenance and upkeep of office equipment.
6. Accurately maintain demographic and guarantor information during each patient visit.
7. Ensure the correct insurance is selected for services provided on the day of the visit.
8. Identify and refer patients needing program assistance to the appropriate Care Coordinator Specialist.
9. Collect all payments due on patient accounts, including co-pays and outstanding balances.
10. Answer all incoming calls promptly and courteously, adhering to established telephone protocols.
11. Execute check-in duties as outlined in the check-in process.
12. Perform operator duties when assigned, following the operator process guidelines.
13. Carry out registration duties as required, adhering to the registration process.
14. Understand and promote the organization's commitment to providing high-quality patient care in a patient-centered environment.
15. Undertake additional duties as assigned.
Qualifications:
Minimum Requirements:
1. High school diploma or GED equivalent.
2. Previous experience in a similar role is preferred.
3. Current and valid CPR and First Aid certification is required for all staff working within a healthcare setting.
Additional Information:
DAP Health is an Equal Opportunity Employer. We welcome applications from all individuals, regardless of race, religion, color, sex, pregnancy, national origin, sexual orientation, gender identity, gender expression, ancestry, age, marital status, physical or mental disability, or any other protected class, political affiliation, or belief.
Compensation: Hourly
Required Education: High School
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